Retail Operations Manager
2 days ago
Essential Job Results:
- To develop the overall strategy for EBO stores across the business area. Lead, support, and drive operational performance to achieve the overall Retail Business objectives.
In particular, this entails the following:
- Achieve Top-line and Bottom-line Budget for all retail stores & Concessions stores in the region.
- Developing and managing the sales in the Retail & Concessions Channel in the region, for all group brands.
- Lead EBO retail business, including OWN Stores, Franchise Stores, Factory Outlets
- Knows the best sellers, the required placement, and ensures that sales are at or above company performance throughout the regions
- Imparts product strategies keeping store teams properly informed.
- Shops competition and communicates current trends
- Meet retail contribution target by planning, executing, and monitoring all strategies related to the brand
- Drive consumer obsession within the retail organization in line with our vision and belief
- Manage the Own store retail teams Attract, retain, motivate, and develop key capabilities and resources in the own retail department.
- Drive and support the day-to-day operational performance of retail by effective target setting, operational planning, and KPI monitoring.
- Reinforce store operating procedures, standards, manuals, tools, and processes to keep XTEP retail operations at the leading edge
- Ensuring high standards of customer services & brands image of all outlets
- Build a strong succession plan for own retail employees, Facilitate best practice sharing across the market.
- Work closely with business development, merchandising, and visual merchandising teams, training to ensure that stores are launched on time in the more effective way
People: Development & Team Building:
- Sets the standard of Team Performance and creates teams that consistently achieve stated goals.
- Demonstrated ability to set goals that are specific, actionable and based on established KPI's and strategic business goals.
- Focus on succession planning to ensure employee career goals are met and internal promotions fill open positions.
- Develops training plans for managers/assistant managers based on career aspiration and development needs.
- Consistently building employee knowledge base by engaging in continuous education, effective communication of organizational goals and strategies.
- Execute Brand Philosophy and Company Vision.
- Ensure that the entire team in each store receives the appropriate training to deliver a radical customer and employee experience.
People: Leadership and Communication:
- Demonstrates and ensures that all stores embody Core values.
- Communicates successes, opportunities and solutions with General Manager
- Forms partnerships throughout the organization.
- Is a leader amongst peers
- Inspires and motivates others by demonstrating the highest level of personal performance.
- Provide appropriate and consistent recognition to highlight individual performance that exceeds expectations.
- Maintains high level of personal integrity (e.g., adhering to Loss Prevention practices and policies, work published schedule, accurate timekeeping records, etc.) and expects the same of their team.
Job Requirements
- Manage Business, Processes, and Projects Financial Understanding of Store P&L and awareness of levers that impact KPI Analysis and Problem Solving Planning and Organizing
- Team Building Capability
- At least 10+ years of retail management experience with a recognized top-tier brand
- Exposure to other retail disciplines is essential, especially business analysis, Product merchandising, and VM
Industry: Retail/apparel/fashion/FW
- Post-graduation in Business/Retail Management and relevant qualification
- Excellent written and oral communication, proficient in interacting with store managers, retail staff, and franchise partners to communicate information relevant to sales
- Strategic thinker, flexible and adaptable in a multi-task environment with a sense of urgency
- Well-organized with focused attention to detail. Experienced in proactive problem-solving
- Travel required
At XTEP, we believe in the retail philosophy of:
Retail is Detail - Detail is Difficult - Difficult makes a difference - Difference makes Brand
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