Technical Services Manager

1 week ago

New Delhi, India Talent Corner HR Services Pvt Ltd Full time

Industry- Adhesives & Chemicals Role- Assistant Manager/ Manager – Technical Services Location- Pune Experience- 7+ Yrs CTC- 15 LPA to 17 LPARole OverviewWe are seeking an experienced Technical Service professional as a product solution specialist who will conduct on site technical trials, and address customer complaints effectively.This role demands a blend of technical expertise, customer interaction skills, and hands-on problem-solving, with extensive travel to customer locations. This is a dual reporting position, reporting to R&D Head and Business Manager (Domestic & Export) Sales to align product solutions with customer and market needs. Key Responsibilities Technical Service & Support Conduct on-site product trials at customer facilities and submit a detailed report.  Product & Competitor mapping by obtaining market intelligence and performance evaluation.  Provide prompt and effective resolution for customer complaints, including root cause analysis and corrective action.  Deliver technical presentations and training sessions to customers and internal teams.  Conduct in-house performance analysis on new/existing product range.  Converting customer requirements into technical documents and communicating them to R&D  Creating product documentation: TDS, Brochures, Product information sheets, and comparison reports  Proposing new applications for existing products  Tracking industry trends and providing inputs on new applications and productsRegards, Sri Gatla Mobile- 9392932905 Email- sri.gatla@talentcorner.in

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