Assistant Quality Assurance Manager

2 days ago


Thane, India DigiFocal IT Solutions Pvt Ltd Full time

šŸ“¢ Hiring Now – Assistant Manager (Quality)šŸ“ Location: Thane šŸ“… Experience: 5+ Years (Including 2+ Years as AM – Quality) ā° Shift Timing: 6:00 PM–3:00 AM & 7:00 PM–4:00 AM IST (US Shift) šŸ¢ Industry: US Third-Party Collections šŸ“ Employment Type: Full TimešŸ” Job OverviewWe are seeking an experienced Assistant Manager – Quality to lead and oversee quality assurance for US third-party collection processes. The role involves ensuring compliance, maintaining quality standards, driving process improvements, and managing internal & client-facing communication.⭐ Key Responsibilitiesāœ” Quality Assurance • Implement & maintain QA protocols • Conduct audits and evaluations • Monitor KPIs & prepare performance reportsāœ” Process Improvement • Identify gaps and optimize processes • Collaborate across teams to enhance efficiencyāœ” Compliance Management • Ensure adherence to FDCPA, TCPA & client regulations • Stay updated with US collections compliance standardsāœ” Team Leadership • Lead, mentor & train the QA team • Conduct refresher sessions & performance discussionsāœ” Client & Vendor Coordination • Maintain strong relationships • Address and resolve quality-related issuesšŸŽ“ Qualifications• 5+ years of experience in Quality (Collections) • Minimum 2+ years as Assistant Manager – Quality • Strong knowledge of FDCPA, TCPA & US compliance laws • Excellent analytical, reporting, and communication skills✨ Preferred Skills• Experience working with US clients • Strong data analysis & reporting proficiencyIf this sounds like the right opportunity for you, we’d love to connect šŸ“© Share your CV: pratiksha@digifocal.in



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