Payment Specialist
3 weeks ago
Key Responsibilities:• Handle and resolve large volumes of seller support tickets related to Ecom payout settlement issues and ATO identification.• Communicate effectively with sellers in both Mandarin and English to investigate and resolve cases.• Maintain detailed case records and ensure compliance with internal service standards and policies.• Provide insights and feedback to improve seller experience and process efficiency.Requirements:• Fluent in Mandarin and English (both written and spoken).• Experience in e-commerce operations, seller support, customer support.• Strong problem-solving and analytical skills with attention to detail.• Excellent written communication and time management abilities.• Ability to work under pressure and manage high ticket volumes.Manage and resolve customer escalations related to fraud detection, payment issues, and transaction failures.● Monitor and respond to escalations within defined SLAs, ensuring high-quality support and resolution.● Investigate fraud-related escalations, analyzing transaction patterns and verifying customer claims.● Coordinate with internal fraud teams to determine outcomes and prevent future occurrences.● Flag suspicious activity for further investigation and maintain detailed records of findings.● Assist customers experiencing payment failures by identifying root causes (e.g., card declines, network issues).● Collaborate with internal teams (Payments, Treasury, Engineering) to resolve technical issues and improve success rates.● Provide proactive solutions to reduce recurring payment-related problems.● Serve as a liaison between customers and internal teams, ensuring clear, empathetic, and timely communication throughout the resolution process.● Provide updates to internal stakeholders on high-priority cases or trends.
-
Payments & Fraud Specialist
7 days ago
New Delhi, India Abacus.AI Full timeWe’re looking for a Payments & Fraud Specialist to manage payment operations and prevent fraud across our Stripe systems.Responsibilities: Monitor payments, disputes, and chargebacks in Stripe Detect and resolve fraudulent transactions Optimize fraud rules and payment success rates Support customers and internal teams with payment issues Track key payment...
-
Payments & Fraud Specialist
2 weeks ago
New Delhi, India Abacus.AI Full timeWe’re looking for a Payments & Fraud Specialist to manage payment operations and prevent fraud across our Stripe systems.Responsibilities:- Monitor payments, disputes, and chargebacks in Stripe - Detect and resolve fraudulent transactions - Optimize fraud rules and payment success rates - Support customers and internal teams with payment issues - Track key...
-
Payments & Fraud Specialist
3 weeks ago
Delhi, India Abacus.AI Full timeWe’re looking for a Payments & Fraud Specialist to manage payment operations and prevent fraud across our Stripe systems.Responsibilities:Monitor payments, disputes, and chargebacks in StripeDetect and resolve fraudulent transactionsOptimize fraud rules and payment success ratesSupport customers and internal teams with payment issuesTrack key payment...
-
Payments & Fraud Specialist
3 weeks ago
Delhi, India Abacus.AI Full timeWe’re looking for a Payments & Fraud Specialist to manage payment operations and prevent fraud across our Stripe systems.Responsibilities:- Monitor payments, disputes, and chargebacks in Stripe- Detect and resolve fraudulent transactions- Optimize fraud rules and payment success rates- Support customers and internal teams with payment issues- Track key...
-
Payments & Fraud Specialist
3 weeks ago
Delhi, India Abacus.AI Full timeWe’re looking for a Payments & Fraud Specialist to manage
-
Urgent: Payments
3 weeks ago
Delhi, India Abacus.AI Full timeWe’re looking for a Payments & Fraud Specialist to manage payment operations and prevent fraud across our Stripe systems. Responsibilities: Monitor payments, disputes, and chargebacks in Stripe Detect and resolve fraudulent transactions Optimize fraud rules and payment success rates Support customers and internal teams with payment issues Track key payment...
-
Search Engine Optimization Specialist
2 days ago
New Delhi, India Kayana | Ordering & Payment Solutions Full timeAbout KayanaKayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, enabling...
-
Fraud & Payments Risk Analyst - 50820
7 days ago
New Delhi, India Turing Full timeAbout Turing:Based in San Francisco, California, Turing is the world's leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who...
-
Fraud & Payments Risk Analyst - 50820
2 weeks ago
New Delhi, India Turing Full timeAbout Turing:Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who...
-
Fraud & Payments Risk Analyst - 50820
7 hours ago
New Delhi, India Turing Full timeAbout Turing: Based in San Francisco, California, Turing is the world’s leadingresearch acceleratorfor frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who...
