Field Application Spec II

2 weeks ago

Bengaluru, India Bio-Rad Full time

Overview

How You’ll Make an Impact:

Provide pre-sales and post-sales onsite or online support to clients and professionally handle objections and questions. Troubleshooting of QC errors and guidance to customers. Assess customer’s requirements and education needs. Training to customers on Quality Control Products to troubleshoot and solve problems. Schedule and perform demonstrations on products as required to support assigned geography. Position yourself as a consultant to both internal and external customers: Advocacy role towards clients on accreditation and Quality Control global guidelines Maintain excellent customer satisfaction. Working closely with sales team during multiple phases of the sales and implementation processes. Establish and maintain strong working relationships with key internal partners and customers. Must be open to travel minimum 15 days in a month and required flexibility on working hours.

What You Bring:  

Bachelor’s or master’s degree in biological science, Biochemistry or equivalent degree. Experience in application support role will be preferred Quality Managers with minimum 5-6 years’ experience in a reputed medical laboratory. Knowledge on Quality Control, EQA, Quality assessments must require. ISO 15189 trained will be preferred. Problem solving skills and extensive interpersonal, organizational and communication skills Able to work independently and ability to manage schedule remotely. Computer proficiency and knowledge on laboratory workflow and information system. Extensive customer interface and training skills.

Who We Are:  For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits:  Bio-Rad's biggest asset is its people, and the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees through the various stages of an employee’s work and life cycle. We’re proud to offer a variety of options, including competitive insurance plans for you and your immediate family, Annual Health checkup , Marriage Leave, Paternity Leave ,Employee Assistance Programme , extensive learning and development opportunities, and more.

EEO Statement:  Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply. 

Agency Non-Solicitation:  Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

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