Student Experience Lead

At Zell, we're building the future of finance education - making global qualifications like ACCA, CFA, CPA, and CMA accessible, effective, and outcome-driven. We collaborate with industry experts, Tier-1 mentors, and sharp minds to deliver high-impact learning experiences.

Our workplace is where precision meets innovation, and your career gets real traction. We have served more than 1.5 Lakh candidates till date by providing training for internationally recognized Finance and Accounting courses.

Join us for a fulfilling work- life balance where your ideas and uniqueness are celebrated, making each day an exciting adventure.

For more information about Zell, please visit - https://www.zelleducation.com/career/

Role Overview:

- This role is for you if you thrive on structured thinking, system designs, cross-functional ownership and want to drive business outcomes.

- You will own end-to-end program delivery, student experience, operational governance, and process optimization. You'll be the engine behind what makes learners succeed.

- This role is crafted for you if you are someone who's not just looking to "run operations", but to redefine how high-quality learning journeys are delivered at scale.

What You'll Own

Academic Strategy & Ops Analytics

- Own the data layer of learning-track completion, engagement, attendance, and sentiment across cohorts.

- Build and run weekly academic health dashboards to proactively create performance reports.

- Lead insight-based action planning with mentors, counselors, and delivery teams to solve root issues

Student Lifecycle Management

- Turn onboarding into a "wow" experience-across batch launches, platform walk-throughs, and community activation.

- Track early attrition signals (e.g. low LMS usage, drop in attendance) and drive retention, initiate proactive support through nudges, check-ins, or buddy systems, AI-powered nudges and alerts.

Voice of the Student (VoS) & Innovation Loop

- Work cross-functionally across Teams like Product, Faculty, Tech to translate student pain points into upgraded process flows, curriculum tweaks, or tool enhancements.

- Build dynamic pulse surveys and focus groups and turn feedback into measurable improvements.

Experience Design & Live Events

- Lead the creation of high-engagement academic touchpoints-referral pushes, Net Promoter Score (NPS), milestone mapping, mid-program interventions, success celebrations.

- Work closely with Marketing to build student-led narratives, highlight wins, and nurture referrals from real learning outcomes.

Escalation Governance & Stakeholder Collaboration

- Facilitate seamless resolution of critical issues by coordinating with faculty, counseling, finance, tech support, and content quality teams.

- Maintain and evolve operational playbooks defining hand-offs across Admissions - Onboarding - Mentors - Coaches - Alumni touchpoints.

You'll thrive in this role if you:

- Think like a systems designer: You improve processes and design scalable workflows across onboarding, engagement, support, and feedback.

- See automation and AI as enablers, not replacements and are excited by tools that help predict attrition, automate query handling, or nudge learners at the right time.

- Approach student success like a business analyst using data dashboards, feedback metrics, and escalation flows to make evidence-backed improvements to academic journeys.

- Have strong analytical skills with the ability to run pilots and scale them.

- Can set direction, motivate and enable your team to deliver their best, with a sense of ownership.

- Have excellent communication & stakeholder management skills who will thrive in cross functional environments.

- Want to be part of a Centre of Excellence where operational excellence, academic outcomes, and learner satisfaction go hand-in-hand.