Acceldata Technology
1 week ago
Description:Key Responsibilities:- Own the customer enablement and education lifecycle from onboarding to renewal.- Build omnichannel touchpoints across email, in-app, and web.- Partner with Product, Marketing, and Other CS team members to map user journeys and critical learning moments.- Launch content campaigns to improve product usage, reduce support tickets, and drive value realisation- hands-on in AI tools for content generation and possess innovative ways to generate multi-modality content.- Drive content reporting - usage, effectiveness, sentiment, CSAT.- Manage the Acceldata Academy portal and self-serve engagement strategy.- Lead the Voice of Customer (VoC) program and implement improvements.- Collaborate with our field team, SIs and partners to deliver technical training.What Were Looking For:- 10+ years in post-sales enablement and customer education.- Proven experience in both CX strategy and technical content development.- Good grasp of B2B SaaS data platforms (e.g., Hive, Spark, Snowflake, Kafka, Hadoop).- Hands-on with LMS tools, instructional design, and a confident presenter with the ability to simplify deep tech topics.- Comfortable leading live trainings and simplifying complex topics and technical storytelling.- Strong analytical skills to report on content and customer engagement effectiveness.- Bonus: certifications in cloud/data platforms, technical writing, or instructional design.What Youll Own:Strategy & Leadership:- Define and execute the Acceldata Academy vision across digital CX and technical enablement.- Build customer journeys from onboarding to expansion, using omnichannel learning interventions (Email, in-app, Web).- Set and track metrics: time to value, usage growth, support deflection, CSAT.- Own the Voice of Customer (VoC) program design surveys, track sentiment, and close the loop on insights.- Multi Media Tools - Creative AI Content Creation, Align enablement goals with CS, Product, and GTM teams.Technical Enablement & Content Development:- Lead content creation: videos, labs, ILTs, eLearning modules, certifications.- Convert product features into structured, outcomes-focused learning paths.- Manage LMS tools (e.g., TalentLMS) and authoring platforms (Camtasia, Articulate, etc.- Set up and maintain training environments, demo sandboxes, and use-case simulations.- Conduct live technical sessions and train-the-trainer programs.At Acceldata, our new Agentic Data Management (ADM) offers solutions by introducing AI-powered agents that collaborate with human teams to proactively monitor, diagnose, and resolve data issues. We are revolutionising data observability in how enterprises manage and observe data by offering comprehensive solutions tailored to each organisation's unique needs. Our platform integrates various technologies, enabling seamless data observability for modern enterprises (ref:iimjobs.com)
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Bengaluru, Karnataka, India Acceldata Technology Private Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescription : Acceldata is reimagining the way companies observe their Data Acceldata is the pioneer and leader in data observability, revolutionizing how enterprises manage and observe data by offering comprehensive insights into various key aspects of data, data pipelines and data infrastructure across various environments. Our platform...
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Bengaluru, India Acceldata Technology Private Limited Full timeDescription :Acceldata is reimagining the way companies observe their Data!Acceldata is the pioneer and leader in data observability, revolutionizing how enterprises manage and observe data by offering comprehensive insights into various key aspects of data, data pipelines and data infrastructure across various environments.Our platform empowers data teams...
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Acceldata Technology
1 week ago
Bengaluru, India Acceldata Technology Private Limited Full timeManager - Customer Success provides an Agentic Data Management platform that simplifies and speeds the ability for enterprises to deliver trusted data for AI and other initiatives.Founded in 2018, Campbell, CA-based Acceldata developed the world's first enterprise data observability platform to help enterprises build and operate great data...
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Bengaluru, India Acceldata Technology Private Limited Full timeDescription : About the job :Were looking for a technically sharp Senior Software Engineer to join our SNS team (professional services team).In this role, you will work with internal stakeholders, customers, and technical leads to implement, integrate, and customise our products to meet specific customer environments and other use cases in connectivity...
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Bengaluru, India Acceldata Technology Private Limited Full timeDescription : About the job :At Acceldata, we are revolutionising data observability in how enterprises manage and observe data by offering comprehensive solutions tailored to each organisation's unique needs.Our platform integrates various technologies, enabling seamless data observability for modern enterprises.About the Role : Were hiring a software...
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Bengaluru, Karnataka, India Acceldata Technology Private Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescription : About the job : Were looking for a technically sharp Senior Software Engineer to join our SNS team (professional services team). In this role, you will work with internal stakeholders, customers, and technical leads to implement, integrate, and customise our products to meet specific customer environments and other use cases in...
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Bengaluru, Karnataka, India Acceldata Technology Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per yearDescription : About the job : At Acceldata, we are revolutionising data observability in how enterprises manage and observe data by offering comprehensive solutions tailored to each organisation's unique needs. Our platform integrates various technologies, enabling seamless data observability for modern enterprises. About the Role : Were...
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Cloud Architect
1 week ago
Bengaluru, India Acceldata Full timeBengaluru, Karnataka Work Type: Full Time **About Acceldata** Acceldata is an enterprise Data Observability organization that was first to the market, having coined the term ‘Data Observability’ in 2018. Founded by industry veterans who have spent decades in the AI, Analytics, and Data Monitoring space, Acceldata is a startup in the hyper-growth...
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Project Coordinator
23 hours ago
Bengaluru, India Acceldata Full timeBengaluru, Karnataka Work Type: Full Time **About Acceldata** - Acceldata is an enterprise Data Observability organization that was first to the market, having coined the term ‘Data Observability’ in 2018. Founded by industry veterans who have spent decades in the AI, Analytics, and Data Monitoring space, Acceldata is a startup in the hyper-growth...
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Senior SDET
4 hours ago
Bengaluru, Karnataka, India Acceldata Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description About Us Acceldata is the market leader in Enterprise Data Observability. Founded in 2018, Silicon Valley-based Acceldata has developed the world's first Enterprise Data Observability Platform to help build and operate great data products. Enterprise Data Observability is at the intersection of todays hottest and most crucial...
