Helpdesk Specialist II

4 weeks ago

Bengaluru, India Arete Careers Full time

Key Responsibilities : - Manage and administer Google Workspace, JAMF MDM, Workspace One, and associated SaaS platforms.- Support MacOS and Windows devices, including hardware deployment, system backups, and ongoing system administration.- Administer and support Endpoint Detection & Response (EDR) tools and other security measures.- Assist with migration activities from Google Single Sign-On (SSO) to Okta, ensuring minimal disruption to users.- Provide timely and professional technical support to end-users, demonstrating a strong customer service focus.- Collaborate with the IT team to maintain and enhance IT automation processes.- Document procedures, troubleshoot issues, and provide training or coaching to users when necessary.- Continuously deepen technical expertise in core systems and prepare for advancement to higher-level roles.Required Skills and Expertise : - Technical : - Advanced knowledge of Google Workspace administration and management.- Expertise in JAMF MDM and Workspace One administration.- Strong proficiency in MacOS and Windows operating systems, including deployment and hardware management.- Familiarity with Okta and general systems administration.- Experience with Endpoint Detection and Response (EDR) solutions.- Comfortable working with multiple SaaS platforms in a fast-evolving environment.- Soft Skills : - Excellent communication and interpersonal skills with a personable and approachable demeanor.- Strong organizational skills and methodical work habits.- Team player with a humble attitude and a good sense of humor.- Ability to handle pressure with a sense of urgency and remain non-combative.- Open to feedback and coaching with a strong work ethic.Preferred Qualifications : - Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent experience.- 5+ years of experience in IT support or systems administration.- Relevant Help Desk or technical certifications (e.g. , CompTIA A+, ITIL, HDI).- Demonstrated experience with SaaS environments and IT automation tools (ref:hirist.tech)

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