Application Support Lead

1 week ago

Kochi, India SS Consulting Full time

Java Application Support Lead

Years of Experience : 6- 10 Years experience.

Notice Period : Immediate 30 Days.

Job Description :


We are looking for a Support Lead with strong Java and database experience to lead support efforts for Java based applications.

The role involves leading a small team to resolving production incidents, ensuring smooth operations, and contributing to continuous improvement of the support processes.

The candidate requires hands-on experience with Java-based applications, Unix/Linux environments, Oracle databases, and legacy components, combined with strong leadership and reporting skills.

Responsibilities :

- Act as the support lead for application support activities.

- Troubleshoot and resolve complex technical issues involving Java, Servlets, JDBC, PL/SQL, and Unix environments.

- Act as the point of escalation for priority incidents and drive root cause analysis.

- Provide L2/L3 support for a complex, Java-based global application.

- Lead investigation and resolution of production issues.

- Support deployment and release activities for upcoming versions.

- Collaborate with the onshore team and guide offshore support engineers.

- Ensure timely and quality resolution of incidents within SLA.

- Maintain and update operational documentation, support runbooks, and issue logs.

- Prepare and deliver weekly/monthly operational reports in PowerPoint (ticket trends, open/closed status, incident types, etc.

Requirements :

- Strong Java troubleshooting and debugging skills to analyse and resolve application issues.

- Knowledge of Servlets, JSP, and JDBC for application issue triaging.

- Experience with Oracle 19c SQL/PL-SQL scripting, performance tuning, and DB monitoring.

- Familiarity with IBM Liberty and Tomcat for app deployment and monitoring.

- Proficient in Unix/Linux (RHEL) log analysis, cron jobs, shell commands.

- Experience with Shell Scripting (C-shell/Bash) for script execution and basic debugging.

- Working knowledge of C/C++ executables and their role in batch processing.

- Understanding of frontend debugging using HTML and JavaScript.


(ref:hirist.tech)

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