Application Support Lead

4 days ago

Kochi, India SS Consulting Full time

Java Application Support LeadYears of Experience : 6- 10 Years experience.Notice Period : Immediate 30 Days.Job Description :We are looking for a Support Lead with strong Java and database experience to lead support efforts for Java based applications.The role involves leading a small team to resolving production incidents, ensuring smooth operations, and contributing to continuous improvement of the support processes.The candidate requires hands-on experience with Java-based applications, Unix/Linux environments, Oracle databases, and legacy components, combined with strong leadership and reporting skills.Responsibilities :- Act as the support lead for application support activities.- Troubleshoot and resolve complex technical issues involving Java, Servlets, JDBC, PL/SQL, and Unix environments.- Act as the point of escalation for priority incidents and drive root cause analysis.- Provide L2/L3 support for a complex, Java-based global application.- Lead investigation and resolution of production issues.- Support deployment and release activities for upcoming versions.- Collaborate with the onshore team and guide offshore support engineers.- Ensure timely and quality resolution of incidents within SLA.- Maintain and update operational documentation, support runbooks, and issue logs.- Prepare and deliver weekly/monthly operational reports in PowerPoint (ticket trends, open/closed status, incident types, etc.Requirements :- Strong Java troubleshooting and debugging skills to analyse and resolve application issues.- Knowledge of Servlets, JSP, and JDBC for application issue triaging.- Experience with Oracle 19c SQL/PL-SQL scripting, performance tuning, and DB monitoring.- Familiarity with IBM Liberty and Tomcat for app deployment and monitoring.- Proficient in Unix/Linux (RHEL) log analysis, cron jobs, shell commands.- Experience with Shell Scripting (C-shell/Bash) for script execution and basic debugging.- Working knowledge of C/C++ executables and their role in batch processing.- Understanding of frontend debugging using HTML and JavaScript. (ref:hirist.tech)

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