Manager Workforce Management
2 days ago
Job Location: Noida/Indore/BangaloreExp: 5-9 yearsQualification:- This role is for Business Consultant. He/She will be responsible for project management therefore it is important for the candidate to have in depth understanding of the WFM tools and project management experience. - Should have minimum 5 and maximum 9 years of experience in WFM role where the applicant has worked for all stages of WFM (Forecasting, capacity plan, roster & schedule) - Aptitude in creative problem-solving - Proficiency in MS Office - Familiarity with a wide selection of WFM software such as Verint, Genesis, Nice IEX etc. and databases. - Analytical mind with excellent data collection and analysis skills - Should be confident and excellent in communication both written and verbal - Should be willing to work in an individual contributor role - Graduate in any discipline. - Certified Management Consultant is a plus - Must be willing to travel as per business requirementJob Responsibilities:- Organizing and executing assigned business projects on behalf of clients according to client's requirements - Meeting with assigned clients when needed and perform an initial assessment of a problematic situation - Collecting information about the client's business through a variety of methods (shadowing, interviews, reading reports etc.) - Analyse and interpret data to unearth weaknesses and problems, and comprehend the causes - Formulate recommendations and solutions with attention to a client's wishes, capabilities and limitations forming concise reports - Present findings and suggestions to clients with ample justification and practical advice - Develop detailed business plans to drive small or radical changes - Assist the client in implementing the plan and resolve any occasional discrepancies - Provide guidance for any occurring problems and issues - Partner with Professional Services team to support project management from business capability standpoint. - Work as a business knowledge bridge between internal and external team.
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Workforce Management Specialist
7 hours ago
New Delhi, India InfoSpeed Services, Inc. Full timeHi All,We're hiring!! Functional consultant-Workforce Management with the below skills to one of our primary clients. Location: RemoteMandatory skills:Minimum 5+ years of exp needENGINEERING LEAD – WORKFORCE MANAGEMENTFUNCTIONAL CONSULTANT – WORKFORCE MANAGEMENT - REPORTINGFUNCTIONAL CONSULTANT – WORKFORCE MANAGEMENT – GeneralsitENGINEER SENIOR...
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Workforce Management Analyst
3 weeks ago
New Delhi, India TP Full timeJob Title: WFM RTAGrade : IILocation: Thane/Mumbai / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational...
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Workforce Management Analyst
4 weeks ago
New Delhi, India Teleperformance Global Services Full timeJob Title: WFM RTAGrade : IILocation: Mumbai Malad / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational...
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New Delhi, India Coforge Full timeJob Title: Assistant Manager/ Sr. Manager- Workforce ManagementSkills: Resource Deployment, Resource Allocation, Capacity Planning, Forecasting & Workforce Management Experience:7-15 years Location:Greater NoidaWe at Coforge are hiring Workforce Management-Assistant Manager/ Sr. Manager with the following skillset:Strategic Resource Planning- Forecast and...
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New Delhi, India Coforge Full timeJob Title: Assistant Manager/ Sr. Manager- Workforce ManagementSkills: Resource Deployment, Resource Allocation, Capacity Planning, Forecasting & Workforce ManagementExperience: 7-15 yearsLocation: Greater NoidaWe at Coforge are hiring Workforce Management-Assistant Manager/ Sr. Manager with the following skillset:Strategic Resource Planning-- Forecast and...
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Workforce Management Analyst
3 weeks ago
New Delhi, India TP Full timeJob Title: WFM RTA Grade : II Location: Thane/Mumbai / Work from Office Department: WFM Salary: Market standards, based on current CTCReports To: WFM Team Leader Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to...
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Workforce Management Specialist
3 weeks ago
New Delhi, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM)Location: Gurugram (Hybrid)Early joiner - 0-45 days only.We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience, preferably from a BPO or Operations background. The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue management,...
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Workforce Manager
2 days ago
New Delhi, India Integrated Personnel Services Limited Full timeJob Role: Senior Technical ConsultantJob Location:Bangalore, Chennai, Hyderabad, Noida, Pune Shift: US Shift (7PM IST-3PM IST) Work Mode: Hybrid( 11 days WFO) Relevant Exp: 8+ yrs Job Description: Technical Consultant for Infor Workforce Management (WFM) to provide expert Application Management Services (AMS) and Application Development Services (ADS)....
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Workforce Management Analyst
3 weeks ago
New Delhi, India Selections HR Services Private Limited Full timeAbout the Role We are looking for an analytical and proactiveWFM Analystto join our Workforce Management team. The role involves forecasting, capacity planning, and performance analysis to ensure optimal resource utilization and smooth business operations. Key Responsibilities Forecast and model capacity based on historical data and future business...
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Workforce Management Specialist
2 days ago
Delhi, India InfoSpeed Services, Inc. Full timeHi All,We're hiring!! Functional consultant-Workforce Management with the below skills to one of our primary clients. Location: RemoteMandatory skills:Minimum 5+ years of exp needENGINEERING LEAD – WORKFORCE MANAGEMENTProduct manager-Workforce managementSolution Architect-Workforce managementFUNCTIONAL CONSULTANT – WORKFORCE MANAGEMENT -...
