Manager Workforce Management

3 weeks ago


New Delhi, India Intellicus Technologies Full time

Job Location: Noida/Indore/BangaloreExp: 5-9 yearsQualification:- This role is for Business Consultant. He/She will be responsible for project management therefore it is important for the candidate to have in depth understanding of the WFM tools and project management experience. - Should have minimum 5 and maximum 9 years of experience in WFM role where the applicant has worked for all stages of WFM (Forecasting, capacity plan, roster & schedule) - Aptitude in creative problem-solving - Proficiency in MS Office - Familiarity with a wide selection of WFM software such as Verint, Genesis, Nice IEX etc. and databases. - Analytical mind with excellent data collection and analysis skills - Should be confident and excellent in communication both written and verbal - Should be willing to work in an individual contributor role - Graduate in any discipline. - Certified Management Consultant is a plus - Must be willing to travel as per business requirementJob Responsibilities:- Organizing and executing assigned business projects on behalf of clients according to client's requirements - Meeting with assigned clients when needed and perform an initial assessment of a problematic situation - Collecting information about the client's business through a variety of methods (shadowing, interviews, reading reports etc.) - Analyse and interpret data to unearth weaknesses and problems, and comprehend the causes - Formulate recommendations and solutions with attention to a client's wishes, capabilities and limitations forming concise reports - Present findings and suggestions to clients with ample justification and practical advice - Develop detailed business plans to drive small or radical changes - Assist the client in implementing the plan and resolve any occasional discrepancies - Provide guidance for any occurring problems and issues - Partner with Professional Services team to support project management from business capability standpoint. - Work as a business knowledge bridge between internal and external team.



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