ServiceNow Administrator

2 weeks ago

Dombivli, India Tekgence Inc Full time

Location: Chennai

Experience :8 to 12yrs

FullTime



Job Description : ServiceNow Administrator

Key Responsibilities:

1. System Administration:

· Manage and maintain the ServiceNow platform, ensuring its stability and performance.

· Perform regular system updates, patches, and upgrades.

· Monitor system performance and troubleshoot issues as they arise.

2. User Management:

· Manage user accounts, roles, and permissions.

· Provide support and training to end-users and stakeholders.

3. Configuration and Customization:

· Configure and customize ServiceNow applications and modules.

· Develop and maintain workflows, business rules, UI policies, and client scripts.

4. Data Management:

· Maintain the Configuration Management Database (CMDB).

· Ensure data integrity and accuracy within the platform.

5. Integration:

· Integrate ServiceNow with other enterprise systems and applications.

· Develop and maintain API integrations and data import/export processes.

6. Documentation and Reporting:

· Create and maintain detailed documentation for system configurations, processes, and procedures.

· Generate and schedule reports and dashboards for various stakeholders.

Qualifications:

· Strong experience in ServiceNow administration (minimum 2-3 years preferred).

· Proficiency in JavaScript, HTML, CSS, and other web technologies.

· Knowledge of ITIL best practices and IT Service Management (ITSM) processes.

· Excellent problem-solving and analytical skills.

· Strong communication and interpersonal skills.

This role is essential for ensuring the smooth operation and continuous improvement of the ServiceNow platform, supporting the organization’s IT service management needs

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