Kreditbee - Process Improvement Manager

Process Improvement Manager - Lean Six Sigma Black/Green Belt Bengaluru

Reports To: General Manager - Operations is India's largest fintech lending platform with a current monthly disbursement of over - 2200 Crores. It has 70 Million+ downloads on Google Play Store and over 85 Lakh unique loan customers. It offers various financial services digitally including but not limited to Personal Loans, Business Loans, Loan against property (LAP), DigiGold investment, Insurance, Credit Score Report, and Expense Tracker. The group entity has an in-house RBI registered NBFC, and is currently Series-D funded with marquee investors like Premji Invest, Advent International, Motilal Oswal Private Equity, MUFG and TPG-backed NewQuest, among others.

We are looking for an experienced Process Excellence Manager with 5-7 years of expertise in managing process improvement projects, focusing on process standardization and enhancements. The ideal candidate will have a strong background in driving the evolution of operational processes towards higher maturity levels, especially within customer support, telesales, verification, and collections operations.

Key Responsibilities:

- Lead in-house process standardization and improvement projects, focusing on defining and improving operational processes.

- Create comprehensive process documents, including SIPOC, process flows, Swim lanes, desktop procedures, and value stream mapping, to visualize current workflows and pinpoint areas for standardization and efficiency improvements.

- Develop performance metrics and KPIs aligned with standardization goals, monitor progress, and propose corrective actions to meet process improvement targets.

- Ensure defined processes are consistently followed, documented, and controlled, while also identifying opportunities for enhancing process maturity.

- Collaborate with leadership and functional teams to align business objectives with process improvements and standardization initiatives, ensuring compliance with best practices and regulatory requirements.

- Conduct detailed gap analyses and process assessments to identify inefficiencies, areas of risk, and opportunities for streamlining and enhancing performance.

- Lead cross-functional teams to implement process improvements

- Provide leadership in the design and implementation of process automation and digital solutions where applicable, to reduce process variance and improve accuracy.

- Mentor and train junior team members and cross-functional teams in process improvement practices, fostering a culture of continuous improvement and operational excellence.

- Oversee process audits and internal reviews to ensure adherence to standardized processes and identify further optimization 2-7 years of experience in process excellence, or continuous improvement, with hands- on experience managing process improvement projects.

- Sigma Black Belt Certification

- Strong understanding of Six Sigma methodology (DMAIC, DMADV) tools and techniques (e.g. SIPOC, VSM, RCA, Fishbone, FMEA)

- Familiarity with Lean and Agile methodologies

- Extensive experience in process mapping &related tools

- Proven track record of leading process improvement initiatives and achieving measurable improvements in efficiency, quality, and cost-effectiveness.

- Ability to manage multiple parallel process improvement projects

- Proficiency in statistical tools (e.g., Minitab, SPSS, R, or similar) for analyzing data, measuring performance, and supporting process improvement job description is intended to outline the general nature and key responsibilities of the position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. The responsibilities and qualifications described may be subject to change, and other duties may be assigned as needed. Employment is at-will, meaning the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice.

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