SocialPilot Technologies

Responsibilities:Community Strategy & Growth:- Develop and execute a comprehensive online community engagement strategy aligned with brand goals and marketing initiatives.- Build, grow, and manage active online communities on LinkedIn, Discord, Slack, Reddit, X (Twitter), and other relevant channels.- Establish guidelines, tone, and community standards that reflect the brands voice, values, and culture.- Identify and implement initiatives to drive membership growth, retention, and meaningful participation.- Create a positive, safe, and inclusive environment for community members to connect, learn, and collaborate.Engagement & Communication:- Engage daily with community members by responding to comments, questions, and discussions across platforms.- Initiate conversations, polls, and content threads to encourage participation and feedback.- Share insights, stories, and updates from the organization to keep members informed and inspired.- Foster organic connections between members, facilitating collaborations and peer learning opportunities.- Recognize and celebrate active contributors and advocates to strengthen community loyalty.Content & Campaign Collaboration:- Work with the content and social media teams to design posts, campaigns, and interactive initiatives that resonate with community interests.- Host and manage community-led events such as webinars, AMAs, panel discussions, and live sessions.- Support influencer and partner collaborations that add value to the community experience.- Curate and share relevant articles, news, and resources from the data, AI, and tech ecosystem to position the brand as a knowledge hub.Insights & Analytics:- Track community engagement metrics, participation trends, and sentiment analysis to measure health and growth.- Prepare periodic reports highlighting engagement performance, key learnings, and improvement areas.- Collect community feedback and collaborate with internal teams (marketing, product, customer success) to enhance offerings and communication.- Use insights to refine engagement strategies and introduce innovative approaches to community development.Advocacy & Relationship Building:- Cultivate relationships with industry experts, thought leaders, and power users to amplify community impact.- Identify potential brand ambassadors and advocates within the community and empower them to represent the brand voice externally.- Collaborate with cross-functional teams to ensure consistent messaging and seamless community experiences across touchpoints.Key Skills & Competencies:- Proven experience managing and scaling online or brand communities, preferably within tech, SaaS, or digital ecosystems.- Strong interpersonal and communication skills empathetic, approachable, and diplomatic.- Deep understanding of social media dynamics, community behavior, and digital engagement trends.- Hands-on experience with community management tools (e.g., Discord, Slack, Circle, Tribe, or Sprinklr).- Analytical mindset with proficiency in tracking engagement KPIs and deriving actionable insights.- Creative thinking and storytelling ability to bring ideas to life across multiple formats.- Passion for data, AI, and emerging technologies is a strong plus.- Highly organized, proactive, and adaptable to fast-moving digital 3-6 years of experience in community management, social media engagement, or digital marketing.- Experience in managing communities for B2B tech, SaaS, or innovation-driven companies preferred.- Proficiency with analytics tools like Google Analytics, Hootsuite Insights, Sprout Social, or equivalent.- Excellent writing and moderation skills with a collaborative mindset (ref:iimjobs.com)