Customer Support Professional

1 week ago

Delhi Division, India ApplyBoard Full time

The Opportunity

:

As a Customer Professional at ApplyBoard, you will play a vital role in delivering top-notch customer experiences across various business lines, including Test, GIC, Chequing Accounts, and other Value-Added Solutions. You will be the front-line representative for our recruitment partners, ensuring that all interactions are positive and effective. By actively collaborating with internal teams, you will help support our enrollment goals and contribute to our overall customer success strategy. Your focus on customer satisfaction and operational excellence will be key to driving positive outcomes for our clients and the company.

What you'll be doing everyday:

Customer Experience Excellence:

-Provide exceptional support and service to customers, addressing inquiries and concerns in a timely manner.

-Build strong relationships with recruitment partners to foster loyalty and satisfaction.

Operational Support:

-Assist in the implementation of standard operating procedures to enhance efficiency in business operations.

-Assist in inventory management of products and services offered on the platform

-Fulfill orders on Shopify, create invoices, reconcile payments with Finance as required

Cross-Functional Collaboration:

-Collaborate with sales, operations, and support teams to ensure alignment in achieving revenue targets.

Continuous Improvement:

-Contribute ideas and suggestions for process improvements that enhance customer satisfaction and operational efficiency.

-Stay updated on the latest technology solutions that can streamline customer interactions.

Team Support:

-Participate in team meetings and training sessions to enhance skills and knowledge relevant to customer success.

-Collaborate with peers to foster a supportive team environment and share best practices.

What you bring to the table:

Customer service excellence in providing accurate, relevant, fast and helpful response and actions

Bachelor’s Degree

2-3 years customer service / customer success / hospitality operations

High attention to detail, proactive and great at follow ups

Experience training and/or developing training/process documentation resources

Proficiency in proofreading/editing text to ensure spelling and grammatical correctness

Flexible to “Work from Office” per team policies

Ability to work flexible hours to accommodate internal and external stakeholder needs

Strong analytical abilities, detail-oriented and high level of accuracy

Working knowledge of Google spreadsheets, Microsoft Word and Gmail

Adept researching and problem-solving capabilities

Someone who thrives in a collaborative, teamwork environment

Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy

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