Masters Union

Description:Location : GurgaonFunction: Operations & Campus AdministrationReporting To: Head Central Functions / Director OperationsAbout the Role:Masters Union operates a fast-paced, high-energy campus environment with multiple academic events, visitor interactions, student movements, and operational needs happening every day.The Lead Events, Travel & Admin will be the central owner responsible for ensuring flawless execution of events, smooth travel & visa operations, and world-class administration across all MU campuses.This role requires someone who is operationally sharp, structured, dependable, and capable of managing high-volume coordination with multiple stakeholders. You will handle critical on-ground execution and build scalable systems that strengthen Masters Unions operational backbone.Key Responsibilities:1. Events Management- Plan and execute student events, academic events, workshops, guest sessions, and large-scale flagship events.- Ensure flawless coordination with faculty, program teams, vendors, speakers, and facilities.- Create event SOPs, checklists, budgets, and post-event reports.- Manage AV, logistics, transport, setup, branding, refreshments, and guest experience.- Handle last-minute changes smoothly and maintain high-quality output.2. Travel & Visa Operations- Own end-to-end travel operations for faculty, staff, guests, and students.- Manage vendor relationships with travel partners (air, hotel, transport).- Oversee visa processes for international travel (student immersions, executive travel).- Build SOPs for booking, approval flows, expense limits, and documentation.- Ensure cost efficiency, timely bookings, and smooth travel experience.3. Administration & Campus Operations- Oversee day-to-day admin functions including housekeeping, security coordination, pantry, printing, and maintenance support.- Ensure campus readiness through daily recce, upkeep checks, and vendor oversight.- Implement admin SOPs, issue resolution processes, and SLAs.- Manage inventory, asset tracking, ticketing, and event-related logistics.- Coordinate with IT, Facilities, Finance, and Program teams for seamless operations.4. Vendor & Stakeholder Management- Manage vendors for events, travel, printing, logistics, and campus services.- Track vendor SLAs, quality of service, billing, and monthly reviews.- Negotiate pricing, finalize quotes, and maintain operational budgets.- Build strong relationships with internal stakeholders to ensure timely support.5. Reporting & Process Excellence- Maintain trackers for travel, event budgets, admin issues, and vendor invoices.- Prepare weekly & monthly reports for leadership.- Identify operational bottlenecks and create process improvements.- Drive discipline, speed, and execution excellence within the team.What We Are Looking For:- 8-12 years of experience in events management, travel operations, admin, or campus operations.- Strong execution mindset and ability to handle multiple priorities at once.- Experience managing teams and external vendors.- High ownership, attention to detail, and ability to work under pressure.- Excellent communication, organisational, and coordination skills.- Ability to solve problems quickly with a calm and structured approach.- Experience in education, hospitality, travel, or high-volume operations is a plus.Why Join Masters Union:- Opportunity to build and run high-impact events for one of Indias most innovative education institutions.- Ownership over multiple critical functions with direct visibility to leadership.- Fast-paced environment with massive growth and learning opportunities.- A culture that values speed, excellence, and operational sharpness. (ref:iimjobs.com)