Director Campus Operations

Director Campus Operations - University of York (India Camous) University: University of York, Mumbai Reports to: Chief Operating Officer Employment type: Full-time, On-campus University of York, Mumbai Campus The University of York exists for public good, combining academic excellence with social purpose. As a world-leading institution and a member of the prestigious Russell Group, we combine outstanding research and teaching with purposeful community engagement. York's global reputation rests on its outstanding achievements in teaching and research and is one of only four universities in the UK - alongside Oxford, Cambridge and Imperial College London - which is both in the top ten in the UK for the quality of its research and has a gold ranking for the quality of its teaching. We have ambitious plans to open a campus in Mumbai, connected to local industry and business, and dedicated to the extraordinary dynamism of Maharashtra. Bringing the ‘York experience’ to this energetic city, at the heart of this dynamic and vibrant country. The University of York Mumbai is set to welcome students from the academic year 2026/27. It will initially offer undergraduate and postgraduate courses in computer science with AI and cybersecurity, business, economics, and creative industries. Position Overview The Director Campus Operations will be responsible for the overall management of campus operations at the University of York, Mumbai. This senior role ensures the safe, efficient and student-centred running of the campus, covering Facilities Management, IT Operations, Security, Transportation, Food Services, Hostels, Landscaping and related support services. The Director will also lead on Health & Safety, Sustainability, Infrastructure planning, Crisis Management and People & Vendor Management. Key Responsibilities A. Campus Operations Management Oversee day-to-day campus operations, ensuring seamless functioning of all support departments. Develop and implement operational policies, procedures, and service standards to ensure quality, efficiency, and compliance. Liaise with academic and administrative heads to ensure operational support aligns with academic schedules and priorities. Supervise operational staff and outsourced agencies. B. Facility and Infrastructure Management Oversee maintenance, housekeeping, and upkeep of buildings, classrooms, laboratories, and recreational facilities. Ensure preventive maintenance and timely repairs of all campus infrastructure and utilities. Coordinate with vendors and contractors for facility management and service delivery. Oversee statutory compliance (fire safety, building codes, environmental standards, pollution control, etc.). Liaise with local authorities, ensure licenses and certifications are up to date. C. IT and Technical Operations Supervise campus IT infrastructure, including network systems, data security, and digital learning support. D. Security and Safety Manage campus security operations, including personnel deployment, surveillance, and access control. Develop and monitor safety protocols, including emergency response and disaster preparedness. Ensure robust security systems for students, staff, and visitors. E. Transportation, Food & Hostels Oversee transport operations for students, faculty, and staff, ensuring safety and reliability. Supervise food services to ensure quality, hygiene, and cost-effectiveness. Manage hostel operations, ensuring comfort, discipline, and well-being of residents. F. Landscaping & Environment Maintain campus aesthetics through landscaping, waste management, and sustainability initiatives. Promote environmentally responsible practices in all campus operations. G. Budgeting and Compliance Prepare and manage the annual operations budget for all functional areas. Ensure compliance with all statutory, regulatory, and safety standards. 3. Qualifications and Experience Bachelor’s degree in engineering, Management, or related field (Master’s preferred). Minimum 15 years of experience in operations or facilities management, preferably in education, corporate, or defense establishments. Candidates from defense services background are strongly encouraged to apply. Proven ability to lead multidisciplinary teams and manage complex operational environments. Strong vendor management, negotiation, and project management skills. Excellent interpersonal, communication, and problem-solving abilities. 4. Key Competencies Leadership, discipline, and strategic thinking Operational excellence and attention to detail Crisis management and decision-making Stakeholder coordination and service orientation Strong organizational and administrative acumen