Tech Lead- Service Now

4 weeks ago

Vellore, India Marsh McLennan Full time

MMC Corporate is seeking CIS certified candidates for the following position based in the Mumbai/Pune/Noida/Gurugram India office:

What can you expect?


  • Being a part of a global team of professionals
  • Interact and work closely with Business Systems & ITS Leadership to share best practices, coordinate efforts, build strategic plans/budgets, and continuously improve.
  • Contribute to customer growth and satisfaction by delivering quality solutions for both internal and external products

Analyzes, documents and implements solutions aligned with Company’s long-term goals.

Focuses on continuous improvements to team and processes to achieve highest efficiency and create maximum value.

Works with Lead Developer, Architect, Platform Owner and Stakeholders to address escalated issue


What is in it for you?

  • Holidays (As Per the location)

Shared Transport (Provided the address falls in service zone)


We will count on you to:

  1. Collaborates across IT department to develop best practices and streamline processes.
  2. Perform Activities with respect to the ServiceNow ITOM Environment.
  3. Collaborate with MMC ServiceNow team members and other MGTI teams to understand the business requirements and take appropriate actions.
  4. Experience configuring various types of discovery: CI Discovery, Cloud Discovery, Serverless Discovery AWS, Azure, Kubernetes, Nutanix, Storage, Citrix
  5. Understanding of Configuration Management related activities related to data validation and health.
  6. Experience configuring discovery patterns and understanding when not to customize a discovery pattern.


What you need to have:


  • Proven experience (at least 2 years related experience) as a ServiceNow developer, with a focus on ITOM Discovery and Service Mapping
  • In-depth understanding of the ServiceNow platform, including CMDB, Discovery, MID Server, and Service Mapping
  • Experience with JavaScript, PowerShell, Regex, Linux and Windows commands, and other related technologies used in networking and infrastructure administration
  • Strong knowledge of ITOM Discovery patterns and probes, including customization / creation of custom patterns, and troubleshooting
  • Familiarity with IT infrastructure components, networking protocols, and cloud technologies



What makes you stand out?

  • Ability to work collaboratively in a team environment and communicate effectively with technical and non-technical stakeholders
  • ServiceNow ITOM certifications (e.g., Certified Implementation Specialist - ITOM Discovery/Service Mapping) are a plus
  • Support on any other ServiceNow related responsibilities.


Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on and X.


Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.


Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person

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