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Manager - Quality Assurance (Transactional quality)

4 months ago

Aligarh, India Teleperformance Full time

Support management focus on review of key drivers, metrics and operational processes that drive KPI results, Demonstrate commitment to program internal customer satisfaction

Audit planning and Quality strategy. Must have working experience for Quality Tools

  • Using smart logic in sampling for transactional audits
  • Team leading role (Including AM, TL and Quality analysts)
  • Strong customer service skills like empathy, listening, enthusiastic, patience, reasoning and problem-solving skills
  • Ability to coach, develop action plans which maximizes performance and provide effective feedback.
  • Analyzing reason of errors and concentrations of errors for improvement
  • Ensuring RCA for escalations within operations