SAP AMS Delivery Director

14 hours ago

Hyderabad, India SELECCION CONSULTING PRIVATE LIMITED Full time

About the job : SELECCION is an SAP service company, and we are a passionate global community dedicated to redefining the future of SAP services.Our mission is to deliver impactful solutions.The future promises to be excitingcome and be a part of it.Role : SAP- AMS Delivery DirectorExperience : 15+ YearsLocation : Preferably HyderabadWe are looking for an experienced SAP AMS Delivery Director to lead end-to-end service delivery across clients. This includes service delivery governance, resource optimization, incident and problem management, smooth operation of SAP applications and ensuring customer satisfaction and continuous improvement.This role requires a strong background in SAP support models, stakeholder management, and continuous service improvement.The candidate will manage AMS teams, drive SLAs/KPIs, and ensure high-quality service delivery to clients.This is a full-time opportunity. Contractors, please do not apply.Key Responsibilities : - Lead and manage SAP AMS (Application Management Services) operations across all AMS contracts.- Oversee incident, problem, and change management processes to ensure timely resolution and SLA compliance.- Serve as the primary point of contact for business and client stakeholders for AMS-related issues.- Handle escalations and ensure quick root-cause analysis- Conduct regular service review meetings and governance calls.- Monitor and track service delivery performance, ensuring adherence to defined SLAs, KPIs, and governance standards.- Coordinate with onshore/offshore teams, plan and optimize resource utilization across multiple clients to ensure effective utilization and support contractual coverage.- Coach and mentor team leads and consultants for performance and growth.- Drive Automation & service improvement initiatives, root cause analysis, and proactive problem prevention.- Support financial management of AMS contracts, including tracking effort, costs, profitability and renewals.- Ensure compliance with ITIL processes and best practices for SAP AMS delivery.- Ensure compliance with company policies, security and audit requirements.- Collaborate with project teams during rollouts, upgrades, and transition to steady-state support.- Prepare and deliver regular status reports, dashboards, and executive updates on service performance.Required Qualifications : - 15+ years of SAP experience with at least 5+ years in AMS/Service Delivery Management.- Strong Understanding of SAP ecosystem (ECC, S/4HANA, Integrations)- Strong knowledge of SAP incident, problem, and change management processes.- Hands-on experience with ticketing tools (e.g., ServiceNow, Remedy, Solution Manager, Jira).- Proven track record in managing onshore/offshore support models.- Strong communication, leadership, and stakeholder management skills.- Familiarity with ITIL framework and best practices in AMS delivery.- Certified ITIL or PMP preferred (ref:hirist.tech)

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