Senior Support Engineer
2 weeks ago
Senior L2 Support Engineer - IBM Z Workload Automation (zWA) - Job DescriptionResponsibilities:Provide L2 technical support for the IBM Workload Automation (zWA) product, troubleshooting and resolving complex issues in a timely manner. Diagnose and resolve incidents related to IBM Workload Automation environments. Collaborate with L1 support, development teams, and customers to resolve technical issues and improve processes. Develop and maintain documentation for troubleshooting and support procedures. Participate in on-call rotation for after-hours support. Escalate unresolved issues to L3 support or development teams as necessary. Monitor system performance and proactively identify potential issues. Provide training and knowledge transfer to L1 support and other team members. Implement fixes and workarounds for known issues. Contribute to root cause analysis and preventative measures.Qualifications:Master’s/Bachelor's degree in Computer Science, Information Technology, Engineering or a related field. 5+ years of experience in technical support, with a focus on enterprise-level applications. 3+ years of experience supporting IBM Z Workload Automation Strong knowledge of IBM Z Workload Automation architecture, components, and configurations. Administration/scheduling experience of batch across multiple platforms Excellent troubleshooting and problem-solving skills. Troubleshoot Issues on Job failures. SME level skills on IWS/TWS - Admin, Configuration, Installation, Troubleshooting. Strong communication and interpersonal skills. Ability to work independently and as part of a team in a fast-paced environment. Customer-focused with a strong commitment to delivering high-quality support. Ability to manage multiple priorities and projects simultaneously. Ability to work independently and as part of a team. Ability to collaborate with geographically distributed cross-functional teams Good experience in managing client escalations Ability to present at conferences / engaging face-to-face with customers Experience of working with customers and supporting internal or external clients spread across multiple geographies.Technical Skills:IBM Workload Automation (TWS, IWS, Dynamic Workload Console) Proven experience with IBM Z Workload Automation (formerly Tivoli Workload Scheduler for z/OS) is mandatory. Extensive experience with IBM z/OS operating system, JCL, TSO/ISPF, SDSF, SMPE, FTP and other mainframe utilities. Strong understanding of mainframe networking protocols (TCP/IP, SNA). Familiarity with DB2, VSAM, and other data access methods on z/OS. Experience with scripting languages (REXX, CLIST) is a plus. Networking Protocols: TCP/IP, HTTP, SSL Systems programming(z/OS) knowledge/experience Background in programming is a plus
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Automation Engineer
2 weeks ago
New Delhi, India Tek Support Full timeJob Title: Senior Automation Engineer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
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New Delhi, India Tek Support Full timeJob Title: Senior Automation Engineer Trainer – Pharmaceutical ManufacturingLocation: RemoteExperience: 10+ yearsIndustry: Pharmaceutical / Biotech ManufacturingJob Summary:The Senior Automation Engineer Trainer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing...
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New Delhi, India Tek Support Full timeJob Title: Senior Trainer – Automation Engineering (Pharmaceutical Industry)Location: RemoteJob Type: Part-TimeJob Summary:We are seeking an experienced Automation Engineering Trainer with deep expertise in pharmaceutical manufacturing automation systems. The trainer will be responsible for developing and delivering training programs on industrial...
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New Delhi, India Tek Support Full timeJob Title: Senior Packaging Engineering Trainer – Pharmaceutical IndustryLocation: RemoteJob Type: Part-timeJob Summary:We are seeking an experienced Packaging Engineering Trainer with over 10 years of hands-on expertise in pharmaceutical packaging systems, materials, and regulatory compliance. The ideal candidate will design, develop, and deliver training...
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Automation Engineer
1 week ago
New Delhi, India Tek Support Full timeJob Title:Senior Automation Engineer – Pharmaceutical Manufacturing Location:Remote Experience:10+ years Industry:Pharmaceutical / Biotech ManufacturingJob Summary: The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...
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Senior Validation Engineer
2 weeks ago
New Delhi, India Tek Support Full timeJob Title: Senior Trainer – Validation (CQV, Equipment, Injection Mold, HVAC)Location: RemoteJob type: Part-timeJob Summary:To design, develop, and deliver comprehensive training programs on Commissioning, Qualification & Validation (CQV), Equipment Qualification, Injection Molding Process Validation, and HVAC System Validation. The trainer will ensure...
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New Delhi, India Tek Support Full timeJob Title: Senior Packaging Engineering Trainer – Pharmaceutical Industry Location:Remote Job Type:Part-timeJob Summary: We are seeking an experiencedPackaging Engineering Trainerwith over10 years of hands-on expertise in pharmaceutical packaging systems, materials, and regulatory compliance.The ideal candidate will design, develop, and deliver training...
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Senior Product Support Engineer
3 weeks ago
New Delhi, India Acqueon Full timeRole: Senior Product Support EngineerAs a Senior Product Support Engineer at Acqueon, you will serve as a technical expert and trusted advisor, working directly with enterprise customers to ensure successful deployment, smooth operations, and timely resolution of complex issues. You’ll also guide junior team members and contribute to enhancing support...
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Senior Support Engineer
24 hours ago
New Delhi, India Peoplefy Full timeGreetings from Peoplefy! About the Role We are looking for aIT Application Engineerwith strong expertise inApigee Hybrid,Site Reliability Engineering (SRE), andKubernetes-based environments. The ideal candidate will have hands-on experience in supporting and troubleshooting complex API management and middleware systems, mentoring junior team members, and...
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Senior Support Engineer
1 day ago
New Delhi, India Botsync Full timeAbout Company At Botsync, we aim to build more accessible and simplified automation solution and to be the partner of choice for intralogistics automation. With our syncOS software integrator tool and MAG AMR platform, we provide an intelligent end-to-end integrated automation solution for factories and warehouses. Our solutions enable companies to implement...
