Sphere Global Solutions

3 weeks ago

Ropar Division, India Sphere Global Solutions Full time

About the Opportunity : We are looking for an experienced Level 2 NOC Engineer to take ownership of complex troubleshooting and resolution activities across network and infrastructure systems. This is a hands-on, escalation-level role focused on diagnosing and resolving critical incidents not routine monitoring or first-level support. The ideal candidate will possess advanced analytical and technical troubleshooting skills in networking, servers, and enterprise Wi-Fi ecosystems, along with in-depth experience working on MikroTik, Cambium, and Ruckus devices. You will work collaboratively with cross-functional engineering teams and vendors to ensure stability, reliability, and root-cause resolution of persistent or high-impact issues. What Youll Do :- Act as the primary escalation point for Level 1 support, handling complex network and system incidents requiring deep troubleshooting. - Diagnose and resolve issues across routers, switches, firewalls, and server platforms. - Perform detailed root cause analysis and implement permanent corrective actions to prevent recurring incidents. - Troubleshoot and fine-tune configurations for MikroTik, Cambium, and Ruckus networks. - Collaborate with vendors and internal engineering teams to identify firmware or configuration-level defects. - Support network performance optimization by analyzing logs, metrics, and trend data. Use diagnostic tools for packet analysis, connectivity validation, and protocol-level troubleshooting. - Document incidents, solutions, and procedures to improve knowledge sharing and future response times. Participate in problem review meetings and provide recommendations for infrastructure improvements. - Ensure adherence to established escalation and change management processes. What You Bring :- 3 to 6 years of experience in Network Operations Center (NOC) or Network Support Engineering roles. Strong hands-on experience with network device troubleshooting routers, switches, firewalls, and wireless controllers. - Proven expertise in MikroTik configuration, monitoring, and troubleshooting (mandatory). - Working knowledge of Cambium and Ruckus access point technologies. - Proficiency in using network diagnostic tools such as Wireshark, SolarWinds, or similar platforms. - Sound understanding of TCP/IP, VLANs, routing protocols, NAT, and firewall policies. - Familiarity with server-level troubleshooting (Windows/Linux environments). - Strong analytical skills with a structured approach to troubleshooting and problem-solving. - Excellent communication and collaboration abilities to coordinate with vendors and non-technical stakeholders. - Industry certifications such as CCNA, MTCNA/MTCRE (MikroTik), or equivalent are highly preferred. Preferred Skills : - Experience working in 24x7 global NOC environments (even though this role follows standard hours). - Knowledge of network monitoring systems, SNMP configurations, and performance alerts. - Familiarity with incident management frameworks (ITIL) and documentation best practices. - Exposure to cloud-managed networking solutions and remote infrastructure management tools. (ref:hirist.tech)

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