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Associate Manager

3 months ago

Mumbai, India Upstox Full time

The Upstox Story:


Upstox is one of India's leading fintech companies with a mission to simplify trading & investing to make it easily accessible to the masses. We aim to enable everyone, from new investors to seasoned traders, to invest across multiple categories with our state-of-the-art trade & investment platform and commission-free pricing. We offer numerous asset categories to invest in, like Stocks, IPOs, Mutual Funds, and more.


By focusing on our customers’ needs and equipping them with personalised yet powerful tools, we witnessed a steep growth of 800% in our customer base from 25 Thousand in 2017 to 2 Lakh in 2019. With 1500% growth in 2020, currently, over 10 million customers trust us with their investment decisions, thus setting us on the course to become an industry-leader in the country.

Our mission is simple - to break down the complexities of investing and make it more effortless, accessible, affordable, and easy for the masses to adopt. This key principle when infused with intuitive design and leading-edge technology will help us empower every Indian to take control of their investments.


RKSV Securities was founded by Ravi Kumar and Shrinivas Viswanath in 2009 and was soon graced by Kavitha Subramanian as the third co-founder in 2016. Backed by Ratan Tata, Upstox had raised $4 million in Series A funding in early 2016 that was led by Kalaari Capital. The Series B funding round scaled multifold and witnessed an investment of $25 million by US-based investment firm - Tiger Global Management in September 2019.


We have a team of highly skilled technology and finance professionals, and are currently looking for highly motivated field experts to be part of our high-energy team.


Here is what you need to know about this role:


Job Title: Associate Manager - Operations (Full-time)


Location: Mumbai


Job description summary:


-Support Insurance Business in achieving the Issuance and servicing objectives

-Coordinate with Insurers and internal/external functions to ensure smooth functioning

-Funnel monitoring, analysis & management reporting

-Review existing journey and processes for enhancement

-Develop new processes and draft SOPs

-Monitor and enhance ISP dependent processes like physical medicals, pcvc, calling efforts & requirement reviews

-Close coordination with product & tech for product onboarding Drive Issuance & Renewals

-Identify and implement new interventions for improvement

-Regular cadences with Insurers

-Identify and drive Projects for process enhancement

-Responsible to build communication and servicing touchpoints


What do you need to bring?

3-5 years of work experience in Insurance sector

Claims & Servicing experience

Relationship Management skills

Go getter & works independently


If you fit the above description, we would love to connect with you APPLY NOW