Saas Infrastructure Engineer

4 weeks ago


Hyderabad, India Coders Brain Technology Pvt. Ltd. Full time

Job Description :

Job Title : SaaS Infrastructure Engineer

Job Type : Permanent

Experience : 7-10 Years

Location : Timings: US PST Time zones 9AM to 6PM PST (So IST 9:30 PM to 06:30 AM)

What we are looking for :

Should have hands-on/working knowledge in Enterprise SaaS applications administration and Operations, of a minimum of at least 7+ Years,including but not limited to :

- Google Workspace Administration

- Slack Administration

- Zoom Administration

- Box Administration

- LDAP Administration

- Employee onboard / manual offboard request

- Slack apps

- Google Marketplace

- Slack channel share request

- Work independently on SSO integrations in One Login.

- Review existing run books and identify gaps to improve them

- Work independently to triage, process, resolve operational requests & take escalations from Ops team.

- Escalate to Ops team and Identity Engineering team for advanced support and commitments to request SLAs.

- Possess technical knowledge, training, and experience, consistent with high professional and industry standards and will perform the Services in a professional and workmanlike manner.

- Hands on experience with SaaS administration at scale. Able to work independently at triage and resolution of incoming requests of the team.

- Operate 24x5, US time zones friendly

- Self-motivated and quality-driven, work professionally and collaboratively to resolve customer requests with attention to detail.

- Good customer service spirit, confident working on operational tasks, and interacting with non- technical users and 3rd party vendors across a wide variety of applications.

Nice to have : Exposure to cloud platforms like Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).

(ref:hirist.tech)

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