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After Sales Service Specialist

2 months ago

Kakinada, India E-went Electric Vehicles Full time

AFTER SALES SERVICE

Qualifications And Skills

  • Proven work experience in electric vehicle sales
  • Strong problem-solving abilities to address and resolve customer issues effectively
  • Excellent verbal and written communication skills for clear customer interactions
  • In-depth technical knowledge for understanding and resolving technical inquiries
  • Proficient negotiation skills to handle customer concerns and offer satisfactory solutions
  • Strong analytical thinking to evaluate customer feedback and implement improvements
  • Conflict resolution skills to manage and resolve customer complaints amicably


Roles And Responsibilities

  • Provide excellent after-sales support to customers, addressing and resolving any issues they encounter
  • Maintain thorough knowledge of electric vehicle products to offer informed assistance
  • Handle warranty claims and coordinate with technical support teams to ensure timely resolutions
  • Build and maintain long-term customer relationships through effective communication and support
  • Keep detailed records of customer interactions and transactions to track issues and resolutions
  • Analyze customer feedback to identify common issues and recommend improvements to products or processes
  • Collaborate with sales teams to relay customer insights and enhance service quality
  • Collaborate with factory to ensure all repair and maintenance is done timely and service is delivered thereon.
  • Keep a detailed record of all payments receivable and payable on account of warranty claims
  • Keep record of stocks for repair and replacements and ensure availability of the same.
  • Support dealers and sub-dealers in providing timely service to the end user.


Desired Skills and Experience

Problem Solving, Communication Skills, Technical Knowledge, Negotiation Skills, Time Management, Analytical Thinking, Conflict Resolution, Electric Vehicle Sales