Customer Success Manager
3 weeks ago
Join Our Dynamic TeamAt Glood.AI, customer success is the cornerstone of everything we do. We’re looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we want to hear from youAbout the RoleAs a Customer Success Manager at Glood.AI, you will own the post-sales customer journey. You’ll work closely with our clients, guiding them through onboarding, ensuring they maximize the platform’s benefits, and driving retention and growth. You’ll act as the voice of the customer, collaborating with internal teams to enhance the customer experience and deliver exceptional value.ResponsibilitiesOnboarding & Engagement: Lead new customer onboarding to ensure a smooth transition to the platform and alignment with their goals.Relationship Management: Conduct regular syncs with large brands and strategic clients to discuss progress, gather feedback, and share updates.Feature Promotion: Educate customers on new features and functionality, helping them leverage the platform to its fullest potential.Customer Advocacy: Be the voice of the customer within Glood.AI, ensuring their feedback informs product development and strategic decisions.Retention & Expansion: Identify upsell and cross-sell opportunities while working proactively to prevent churn.Issue Resolution: Work closely with the support team to resolve customer issues promptly and effectively.Reporting & Insights: Analyze customer usage data, generate reports, and provide actionable insights to improve customer satisfaction and engagement.Process Improvement: Continuously refine customer success processes to enhance efficiency and impact.Qualifications2+ years of experience in customer success, account management, or a similar client-facing role, preferably in SaaS or eCommerce.Exceptional communication and relationship-building skills.Proficiency in CRM tools (e.g., Intercom, HubSpot) and analytics platforms.Ability to interpret data and generate actionable insights to enhance customer experience.Strong problem-solving skills and a customer-first mindset.Proven ability to manage multiple accounts and prioritize tasks effectively.Preferred QualificationsExperience with Shopify or other eCommerce platforms.Knowledge of the SaaS business model and customer retention strategies.Technical aptitude to understand and explain product features and integrations.Familiarity with tools like Google Analytics, Intercom, or similar customer engagement platforms.Experience in a startup or high-growth environment.BenefitsApple DevicesOn-site work setup with flexible working hours and remote working options ️Opportunities to meet and collaborate with awesome team members from all over the worldWork with a small and high-growth teamContinuous learning opportunities and professional development supportCompetitive salary and equity optionsApply NowIf you are a customer-focused professional with a passion for driving success and building long-lasting relationships, we want to hear from you. Join us at Glood.AI and help us shape the future of eCommerce. Apply today and be part of our exciting journey
-
Customer Success Manager
2 weeks ago
Gurugram, India RegisterKaro Full timeJob Title: Customer Success ManagerEmployment Type: Full-timeJob SummaryWe are looking for a proactive and results-driven Customer Success Manager to join our team. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes through the effective use of our products and services. You will focus on building strong,...
-
Customer Success Manager
2 weeks ago
Gurugram, India RegisterKaro Full timeJob Title : Customer Success Manager Employment Type : Full-time Job Summary We are looking for a proactive and results-driven Customer Success Manager to join our team. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes through the effective use of our products and services. You will focus on building strong,...
-
Customer Success Manager
3 weeks ago
Gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic TeamAt Glood.AI, customer success is the cornerstone of everything we do. We’re looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we...
-
Customer Success Manager
3 weeks ago
Gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic TeamAt Glood.AI, customer success is the cornerstone of everything we do. We’re looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we...
-
Customer Success Manager
4 weeks ago
Gurugram, India PeopleStrong Full timeCustomer Success Manager Location: Gurgaon Key Responsibilities - Act as a trusted advisor to clients, building strong relationships and understanding their business goals. - Identify upselling and cross-selling opportunities, collaborating with sales to meet client needs. - Address client queries, concerns, and escalations promptly, working with...
-
Customer Success Manager
3 weeks ago
Gurugram, India PeopleStrong Full timeCustomer Success ManagerLocation: GurgaonKey ResponsibilitiesAct as a trusted advisor to clients, building strong relationships and understanding their business goals.Identify upselling and cross-selling opportunities, collaborating with sales to meet client needs.Address client queries, concerns, and escalations promptly, working with technical teams as...
-
Customer Success Manager
3 weeks ago
Gurugram, India PeopleStrong Full timeCustomer Success ManagerLocation: GurgaonKey ResponsibilitiesAct as a trusted advisor to clients, building strong relationships and understanding their business goals.Identify upselling and cross-selling opportunities, collaborating with sales to meet client needs.Address client queries, concerns, and escalations promptly, working with technical teams as...
-
Customer Success Manager
2 weeks ago
Gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic Team At Glood.AI, customer success is the cornerstone of everything we do. We’re looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction,...
-
Customer Success Manager
2 weeks ago
Gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic TeamAt Glood.AI, customer success is the cornerstone of everything we do. We’re looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we...
-
Customer Success Manager
2 weeks ago
Gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic TeamAt Glood.AI, customer success is the cornerstone of everything we do. We’re looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we...
-
Customer Success Manager
3 weeks ago
Gurugram, India PeopleStrong Full timeCustomer Success ManagerLocation: GurgaonKey ResponsibilitiesAct as a trusted advisor to clients, building strong relationships and understanding their business goals.Identify upselling and cross-selling opportunities, collaborating with sales to meet client needs.Address client queries, concerns, and escalations promptly, working with technical teams as...
-
Customer Success Manager
3 weeks ago
Gurugram, India AiSensy Full timeAbout AiSensyAiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing400cr+ WhatsApp Messages done between Businesses and Users via AiSensyWorking with top brands like Skullcandy, Vivo,...
-
Customer Success Manager
4 weeks ago
gurugram, India PeopleStrong Full timeCustomer Success Manager Location: Gurgaon Key Responsibilities Act as a trusted advisor to clients, building strong relationships and understanding their business goals. Identify upselling and cross-selling opportunities, collaborating with sales to meet client needs. Address client queries, concerns, and escalations promptly, working with technical...
-
Customer Success Manager
3 weeks ago
Gurugram, India PeopleStrong Full timeCustomer Success Manager Location: Gurgaon Key Responsibilities Act as a trusted advisor to clients, building strong relationships and understanding their business goals. Identify upselling and cross-selling opportunities, collaborating with sales to meet client needs. Address client queries, concerns, and escalations promptly, working with technical...
-
Customer Success Manager
3 weeks ago
Gurugram, India PeopleStrong Full timeCustomer Success Manager Location: Gurgaon Key Responsibilities Act as a trusted advisor to clients, building strong relationships and understanding their business goals. Identify upselling and cross-selling opportunities, collaborating with sales to meet client needs. Address client queries, concerns, and escalations promptly, working with technical...
-
Customer Success Manager
4 weeks ago
Gurugram, India PeopleStrong Full timeCustomer Success ManagerLocation: GurgaonKey ResponsibilitiesAct as a trusted advisor to clients, building strong relationships and understanding their business goals.Identify upselling and cross-selling opportunities, collaborating with sales to meet client needs.Address client queries, concerns, and escalations promptly, working with technical teams as...
-
Customer Success Manager
4 weeks ago
Gurugram, India PeopleStrong Full timeCustomer Success ManagerLocation: GurgaonKey ResponsibilitiesAct as a trusted advisor to clients, building strong relationships and understanding their business goals.Identify upselling and cross-selling opportunities, collaborating with sales to meet client needs.Address client queries, concerns, and escalations promptly, working with technical teams as...
-
Customer Success Manager
3 weeks ago
Gurugram, Gurugram, India PeopleStrong Full timeJob Description Customer Success Manager Location: Gurgaon Key Responsibilities - Act as a trusted advisor to clients, building strong relationships and understanding their business goals. - Identify upselling and cross-selling opportunities, collaborating with sales to meet client needs. - Address client queries, concerns, and escalations promptly,...
-
Customer Success Manager
2 weeks ago
Gurugram, India BayOne Solutions Full timeThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals.ResponsibilitiesOwn overall relationship with assigned clientsEnsure retention and...
-
Customer Success Manager
3 weeks ago
Gurugram, India BayOne Solutions Full timeThe ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals.ResponsibilitiesOwn overall relationship with assigned clientsEnsure retention and...
