CRM Developer

POSITION SUMMARY

Summarize the primary purpose & key accountabilities of the position, including scope of responsibility in 5-7 concise sentences. (i.e. Global vs. Country/Region) It may be helpful to complete this section after you have finished the other sections of the document.

As a CRM Developer, you will join one of our agile CRM teams to build world-class applications to meet evolving requirements while improving the Global, field-facing Salesforce environment overall. You will be responsible for building new functionality, and for customizing and supporting existing functionality on the Salesforce platform. You will follow development & design guidelines established by the CRM Architect to build scalable solutions that follow our enterprise design patterns.

This role requires hands-on Salesforce development experience and will be responsible for configuration, development, and unit testing of Salesforce. 

POSITION RESPONSIBILITIES 

In order of importance, list the primary responsibilities critical to the performance of the position. It is recommended not to list actual tasks but focus on essential responsibilities that highlight accountability and level of judgment required.

Percent of Time (sum of responsibilities should equal to 100%)

Build, document, and support solutions for the Salesforce.com CRM platform based on technical requirements 50 %

Write clean and efficient code, following design patterns established by Zoetis and always focused on scale 25 %

Participate in development ceremonies (scrum, story estimation, testing, etc) 10 %

Perform or assist in the execution of functional testing 10 %

Participate in knowledge transfer activities between teams 5 %
 
ORGANIZATIONAL RELATIONSHIPS

Provide the primary groups or key positions that this position will have interaction with as a regular part of the position responsibilities. Include any external interactions as appropriate.

Senior Developers, Lead Developers, Product Owners, Testers

Cross-Functional ZTD Teams (SAP, etc)

 
RESOURCES MANAGED

Financial Accountability

Indicate the Average Budget or Revenue accountability, as applicable.

Supervision

Indicate the typical number of Colleagues managed. Include direct & indirect reports, matrix responsibility and or additional resources (i.e. contingent workers), as applicable.

EDUCATION AND EXPERIENCE 

Indicate the formal education, certification or license required and/or preferred. Include the minimum number of years of relevant experience required for the position (where legally permissible).

Bachelor’s degree in Computer Science or a related field 

3+ years of experience with Salesforce platform, which should include: Apex, Visualforce, Lightning Components using the Lightning Design System framework, data loader, and declarative platform tools (Flows, Process Builder, Lightning App Builder, Validation Rules, etc.)

 
TECHNICAL SKILLS REQUIREMENTS

Indicate the technical skills required and/or preferred, as applicable.

Basic Qualifications:

Experience developing applications on the Force.com platform, using Apex Classes/Controllers/Triggers, Visualforce

Front-end development experience with Visualforce pages, Lightning Design System, Lightning Web Components, Aura Components, and other necessary UI technologies. 

Knowledge of advanced Apex programming concepts such as core design patterns, limits and bulk patterns, efficient and reliable trigger handling, asynchronous operations, and effective unit testing

Strong working experience on Agile methodology and DevOps framework

Demonstrated awareness of API Management Tools and Tool usage (Nice to have)

Ability to understand declarative limits of the platform and knowledge of where and how code should be developed

Experience with the Salesforce API (REST/SOAP/Metadata, etc.)

Strong problem-solving skills with the ability to work cross-functionally in a fast-paced and rapidly changing work environment either on a team or as an individual contributor

Comfortable with modern software development lifecycle best practices including iterative and incremental development, delivering working software frequently with attention to technical excellence

Strong written and verbal communication

Preferred Skills:

Strong working knowledge of Dataloader, SOQL, XML, Javascript, Java, jQuery, angular JS

Understanding of the Salesforce product suite including Salesforce1, Sales Cloud, Service Cloud, Communities, NetZero Cloud, and AppExchange Solutions

Knowledge of integrations, 3rd party integration tools. Heroku, XPLENTY and Postgres DB. (Nice to have). Working knowledge of SAP and SFDC integration is strongly preferred.

Strong problem-solving mindset to ensure creative thinking for potential solutions

Demonstratable understanding of micro-service and enterprise design patterns

Preferred Credentials:

Salesforce Administrator Certification

Salesforce Platform App Builder Certification

Salesforce Platform Developer I Certification

PHYSICAL POSITION REQUIREMENTS 

Note the physical conditions in which work will be performed, if applicable to the position. Examples: Lifting, sitting, standing, walking, ability to travel, drive, unusual attendance requirements, weekend work or travel requirements, etc.

 This description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required. Additional position specific requirements/responsibilities are contained in approved training curricula.