MS Dynamics 365 CRM Lead

2 weeks ago

Chennai, India Questa Full time

Description : Key Skills : Dynamic 365, CRM, MSD CRM, Power AppDomain : Bank/NBFCTechnical Skillset : - C#, JavaScript, and potentially HTML, CSS.- Deep understanding of Dynamics 365 CE architecture, including customization, configuration, and integration capabilities.- Experience with Power Apps (Canvas and Model-driven), Power Automate (Flow), and Power BI is highly valuable.- Proficiency in SQL Server for data manipulation and management.- Experience with data migration and integration tools (e., SSIS).- Knowledge of REST and SOAP APIs for integration with other systems.- Familiarity with the Dynamics 365 SDK for developing custom solutions.- Expertise in developing and implementing custom plugins and workflows to automate business processes.- Ability to create and use JavaScript web resources to enhance the user interface.- Understanding of Dynamics 365 security roles, teams, and business units.Functional Knowledge : - Understanding of core CRM concepts and business processes related to Sales, Marketing, and Customer Service.- Ability to gather and analyze business requirements and translate them into technical specifications.- Experience in configuring and customizing Dynamics 365 to meet specific business needs.- Knowledge of implementing Dynamics CRM best and Communication : - Strong analytical and problem-solving skills to troubleshoot issues and develop effective solutions.- Excellent communication and interpersonal skills to collaborate with stakeholders, understand requirements, and provide technical support.- Ability to create and maintain technical and Education : - A bachelor's degree in Computer Science, Information Technology, or a related field is often preferred.- Proven experience as a Dynamics CRM Developer (the level of experience will depend on whether you are hiring a junior, mid-level, or senior developer).- Microsoft Dynamics 365 certifications are a of an MSD CRM : - Leading the design, development, and implementation of custom solutions within the Dynamics 365 platform.- Overseeing the customization of user interfaces, forms, views, and dashboards to meet business requirements.- Managing the development and maintenance of plugins, workflows, and custom workflow activities to automate critical processes.- Driving the integration of Dynamics 365 with other enterprise systems and applications.- Supervising and coordinating data migration and data management initiatives.- Troubleshooting and resolving complex issues related to Dynamics 365 functionality, ensuring minimal business disruption.- Ensuring high-quality technical documentation is created and maintained across all CRM development efforts.- Providing technical leadership and support to CRM users, including mentoring junior team members and coordinating user training.- Staying current with the latest Dynamics 365 features and technologies to drive continuous improvement and innovation in CRM solutions (ref:hirist.tech)

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