Quality Specialist
6 days ago
Job description:Quality Auditor – HVAC Process Call Center / BPO | Work From HomeOffice Location: Mohali (Remote – Work From Home)Shift: US Shift (7:30 PM – 4:30 AM IST during winters) | (6:30 PM - 4:30 AM IST during Summer)Working Days: 6 Days (Including Saturdays)About the RoleWe are seeking a detail oriented and experienced Quality Auditor to join our HVAC Call Center process. The ideal candidate will be responsible for auditing technician calls, validating membership sales, voice training using tools such as Rilla, ensuring accuracy and compliance across all customer and technician interactions. The role requires strong analytical abilities, a command over process compliance, and the ability to prepare and share comprehensive audit dashboards with the management team.Key ResponsibilitiesValidating the accuracy of appointments booked by the back-office team (work from home & in-office team)Performing call audits of the back-office agents (WFH & In-office Team)Conduct voice and speech training for new joiners specifically for the US Outbound Voice Process, including accent clarity, pacing, tone, and script delivery.Monitor progress during nesting/pilot phase and provide feedback for improvement.Auditing membership sales complianceMaintaining and sharing audit dashboards and performance reports with the operations leadership teamRecommending action-based improvements based on audit findingsAuditing technician calls using the Rilla Voice Intelligence PlatformRequired Qualifications• Educational Qualification: Graduate & above• 5+ years of experience as a Quality Analyst/Auditor in a call center, preferably HVAC or service-based domains• Hands-on experience using Rilla, JustCall, Dialpad, or similar call audit tools• Knowledge of performance metrics such as CSAT, FCR, AHT, and QA compliance score• Exposure to CRM systems used in service industries (e.g., ServiceTitan, Zoho, Salesforce)• Proficient in Excel/Google Sheets and dashboard preparation for performance reporting• Strong understanding of sales processes and service standards• Excellent communication skills – written and verbal• Strong analytical skills and attention to detail• Ability to work independently with minimal supervision• Flexible to work extended hours based on audit load or business requirementsInterested?If you have strong communication skills and are ready to build your career in a performance-driven, customer-focused role, apply nowSubmit the form below (read carefully and upload your audio recording + details properly):https://forms.gle/iotJij59YYrC3z777Job Type: Full-timeWork Location: Remote
-
Carrier claim specialist
1 week ago
Pushkar, India BolsterBiz Full timeCompany Description Bolster Biz is a leading provider of offshoring and outsourcing services based in New Delhi. We specialize in driving business growth, optimizing operational efficiency, and ensuring long-term success. With over 2,000 completed projects and more than 100 clients in the USA, we offer cost-effective solutions with access to expert...
-
Pushkar, India Insight Global Full timeRequired Skills and Experience:Proven experience with IT systems, coding, and data visualization tools.Familiarity with ARIS and Quickbase platforms is highly desirable.Background in pharmaceutical quality systems or clinical supply chain preferred.LEAN Six Sigma certification or strong continuous improvement mindset.Ability to work independently, bring...
-
Healthcare Specialist
5 days ago
Pushkar, India Quik Hire Full timeWe're Hiring Healthcare Specialist For AI Training (Remote) | Earn Between $5,000 - $8,000/MonthAbout the Role: Are you a medical professional with a passion for advancing AI? We are seeking medical experts to contribute to the training and refinement of cutting-edge artificial intelligence models. In this fully remote and flexible role, you will leverage...
-
Healthcare Specialist
4 days ago
Pushkar, India Quik Hire Full timeWe're Hiring Healthcare Specialist For AI Training (Remote) | Earn Between $5,000 - $8,000/MonthAbout the Role: Are you a medical professional with a passion for advancing AI? We are seeking medical experts to contribute to the training and refinement of cutting-edge artificial intelligence models. In this fully remote and flexible role, you will leverage...
-
Viral video
2 weeks ago
Pushkar, India Learn With Leaders Full timeAbout Learn with Leaders Learn with Leaders partners with top global universities and thought leaders to create transformative learning programs for students worldwide. We inspire young learners through masterclasses, workshops, and mentorship programs that build confidence, creativity, and leadership skills. Role Overview We are seeking a Viral Video & AI...
-
Voice Recording Professionals
6 days ago
pushkar, India beBeeRecording Full timeOur organization seeks skilled Voice Recording Specialists to participate in a voice recording project. This assignment entails recording short phrases with names in various environments using our mobile application. It is a flexible opportunity that you can complete at your convenience.The key requirements are:Mobile device (iPhone)Reliable internet...
-
Pushkar, India Remote Teams IT Solutions Pvt Ltd Full time- Job Title: Customer Relationship Specialist – International Voice Process (Admin and Process Support) - Location : Hi-Tech City, Hyderabad, India. - Job Type: Full-Time, Office Based Only. (No Work from Home) - Work Timings: 4:00 AM to 1:00 PM IST (Aligned with Australian Time Zone) - Excellent English communication skills (oral and written). - Should be...
-
Automated Testing Specialist
6 days ago
pushkar, India beBeeAutomation Full timeJob OpportunityWe are seeking an experienced Quality Assurance Automation Engineer to contribute to our organization's success. The ideal candidate will have a strong background in automation framework development and execution, CI/CD tools, and Agile methodology.In this role, you will be responsible for designing and implementing automated testing solutions...
-
Project Oversight Specialist
4 days ago
pushkar, India beBeeProject Full timeProject Oversight SpecialistWe are expanding our product portfolio as well as our user base in all our markets, including India.Oversight of the entire project lifecycle, from initiation and requirements gathering through to design, development, testing, deployment, and post-launch support.Development and maintenance of comprehensive project plans, roadmaps,...
-
Senior Mobile Application Specialist
4 days ago
pushkar, India beBeeDeveloper Full timeMobile Application DeveloperWe are looking for a skilled professional to design and develop high-quality, cross-platform mobile applications.Collaborate with experienced teams to define and deliver new features.Implement cutting-edge technologies and best practices to ensure performance, quality, and responsiveness of applications.The ideal candidate will...
