Solution Engineer

4 weeks ago

Delhi, Delhi, India BigRio Full time

We are seeking a skilled and motivated Solution Engineer to support customers throughout the full lifecycle of software implementation-including preparation, planning, design, configuration, validation, and deployment. This is a hands-on role requiring direct configuration of software to meet customer-specific business requirements.

The Solution Engineer will work closely with Technical Support, Product Management, Engineering, and Executive teams to ensure timely delivery and high-quality solutions. Familiarity with energy efficiency retrofits and utility efficiency programs is a strong plus.

Primary Responsibilities :


- Serve as the primary resource during the client implementation/onboarding phase

- Identify, document, and define customer business and technical needs

- Develop clear user documentation, instructions, and standard procedures

- Deliver training sessions on solution administration and usage

- Participate in customer project calls and serve as a subject matter expert on solutions

- Coordinate tasks across internal and client project teams, ensuring accountability and progress tracking

- Perform hands-on configuration, scripting, data imports, testing, and knowledge transfer activities

- Translate business requirements into technical specifications for product configuration or enhancements

- Collaborate with global team members across multiple time zones, including the U.S., India, and China

- Build and maintain strong customer relationships to gather and validate requirements

- Contribute to the development of implementation best practices and suggest improvements to processes

- Execute other tasks and duties as assigned

Required Skills & Experience :

- Proven experience leading software implementation projects from presales through delivery

- Strong organizational skills with the ability to manage multiple detailed and interdependent tasks

- 4- 6 years of experience in JavaScript and web development, including prior implementation work in a software company

- Proficiency in some or all of the following :

1. JavaScript, PascalScript, MS SQL Script, RESTful APIs, Azure, Postman

2. Embarcadero RAD Studio, Delphi

- Basic SQL and debugging

- SMS integration and business intelligence tools

- General knowledge of database structures and data migration processes

- Familiarity with project management tools and methodologies

- Strong interpersonal skills with a focus on client satisfaction and relationship-building

- Self-starter with the ability to work productively in a remote, distributed team environment

- Experience in energy efficiency retrofits, construction, or utility demand-side management is a plus

(ref:hirist.tech)

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