City Business Manager, Bangalore, Tattva Wellness

3 weeks ago

Bengaluru, India Tattva Wellness Full time

Job description

Tattva Wellness Spa (Elementia Wellness Pvt Ltd) seeks to strengthen the business operations of its network of 95 wellness spa outlets across India with an experienced professional who has demonstrated strategic & operational leadership, team management, and achieved business objectives within a defined geographic area for a retail, F&B, hospitality or retail brand.


More about Tattva: www.tattvaspa.com


Role: City Business Manager (5 - 6 years experience)

Industry: Hospitality, Health and Wellness, F&B, Retail

Location: Bangalore.


Remuneration: INR 6 - 8 lacs annually; & other applicable perks.



Purpose of the role

City Business Manager at Tattva Wellness, functions as a strategic business leader with overall responsibility of operations of Bangalore city wellness spa outlets to achieve customer & key stakeholders satisfaction and quality service while meeting/exceeding business financial goals.


Key Responsibilities and accountabilities of the role:


  • Operational & Strategic Planning: Area Business Managers are responsible for developing and implementing strategic business plans for their designated geographic Area. This involves setting goals, objectives, and key performance indicators (KPIs) accompanied with superior operational control & management to ensure the Area meets or exceeds its quality & financial targets.


  • Team Management: They oversee a team of Spa Managers, Supervisors and other staff within their Area. This includes hiring, training, coaching, and mentoring team members, as well as setting performance targets and conducting regular performance reviews.


  • Sales and Revenue Growth: City Business Managers are accountable for driving sales and revenue growth within their assigned Area. They work with their teams to develop and execute sales strategies, monitor sales performance, and make necessary adjustments to achieve or exceed sales targets.


  • Relationship Management: Building and maintaining relationships with key customers, partners, and stakeholders within the designated Area is essential. City Business Managers may also be responsible for resolving customer issues and ensuring customer satisfaction.


  • Compliance and Reporting: They ensure that the activities within their Area adhere to company policies and regulations & Standard Operating Procedures. This involves monitoring compliance and providing regular reports to higher management on Area performance and relevant metrics.


  • Communication: Effective communication is a crucial part of the role. City Business Managers need to liaise with senior management, other departments, and their teams to ensure smooth operations and alignment with the company's overall goals and strategies.


  • Problem Solving: City Business Managers are often tasked with addressing and resolving issues and challenges that arise within their city. This may involve troubleshooting operational problems, resolving disputes, and finding creative solutions to meet objectives. City Business Managers are expected to continuously seek ways to improve operations and processes within their city to increase efficiency, productivity, and profitability.



Performance Measures and indicators for the Role

  • Sales Targets & Revenue Growth
  • Customer Satisfaction
  • Team motivation & Performance
  • Compliance and Policy Adherence
  • Problem Resolution
  • Training and Development & Continuous Quality Improvement
  • Stakeholder Engagement


Knowledge and Skills

  • Educational Qualification: Bachelor's degree in a relevant field such as business, management, marketing, commerce or a related discipline like hospitality.
  • Experience: 5-6+ years of relevant experience
  • Functional Skills Required to execute the role: Excellent communication skills, both written and verbal, are essential for interacting with team members, senior management, customers, and other stakeholders. Strong analytical skills to assess market conditions, competition, and performance metrics, and to make data-driven decisions
  • Language Fluency : English, Hindi.



Preferred candidate profile

The City business manager at Tattva will directly lead & influence the business units and the job will demand strategic thinking & maturity of intent in handling the business and the business relationships. As an organisation, we keenly value integrity & sincerity in work. Relevant experience across multiple retail or F&B outlets managed in the previous roles from a business operations & sales responsibilities will be helpful in quickly understanding the intricacies of the City Manager role at Tattva.


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