Remedy Administrator
4 weeks ago
Job : Remedy Admin
Job Level Lead /Specialist/Analyst
Notice period:Immediate-30 days
Location:Banglore/Whitefiled(WFO 5 days)
Job Objective
Manage the design, implementation, maintenance, and continuous improvement of the
BMC remedy, ensure the remedy availability, continuous operational support, and any
required development and customization to satisfy business requirements.
Key Duties & Responsibilities
Functional Responsibilities:
1. Remedy Architecture & Design: Lead review of Remedy design and implementation, identifying gaps in
current practices, and oversee mitigation activities.
2. Development & Customization: Lead development of Remedy applications, workflows, forms, and
integrations to meet specific business needs.
3. Administration & Maintenance: Manage Remedy environment, ensuring availability, performance, and
security, applying patches and upgrades.
4. Reporting & Analytics: Develop reports and dashboards, analyses Remedy data for insights, and
supports data-driven decision-making.
5. Team Leadership: Leads and mentors a team of Remedy developers, administrators, and analysts,
fostering collaboration and high performance.
6. Perform other responsibilities as required by higher levels of supervision
Job Specifications
Minimum Job Qualifications:
Bachelor's Degree in Information Technology ,Telecommunications or equivalent from an accredited
university
Minimum Work Experience:
6-9 years of experience in Remedy with at least Three (3) years in a supervisory role for lead level
A minimum of Four (4) years of experience in Remedy a related field for Specialist level
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