Manager – Administration

2 weeks ago

Delhi, Delhi, India Ratna Sagar P Ltd Full time

Ratna Sagar, a leader in educational publishing, is seeking a seasoned professional to join as Manager – Administration. This role is central to ensuring operational efficiency across order fulfilment, returns management, and post-sales support, while driving coordination between sales, logistics, and finance.

Key Responsibilities:

Order Fulfilment & Processing

  • Oversee the complete sales order process for schools, distributors, retailers, and institutional clients.
  • Ensure timely dispatch and delivery of book orders across regions.
  • Coordinate with warehousing, logistics, and sales teams to streamline dispatches and resolve order-related issues.

Returns Management

  • Develop and implement a clear, time-bound returns policy in alignment with sales and finance.
  • Supervise the verification, approval, and reconciliation of returned stock from schools and distributors.
  • Minimise losses by tracking return patterns and addressing root causes (e.g., over-ordering, delayed syllabus updates).

Sampling & Complimentary Copies

  • Manage the dispatch of complimentary/sample copies to schools, educators, or sales teams as per defined policies.
  • Maintain accurate records of all sample dispatches and approvals.
  • Track utilisation and impact of samples to support sales planning.

Team & Process Leadership

  • Lead and manage a team responsible for post-sales operations across zones/regions.
  • Define and improve SOPs for all operational processes (returns, order booking, discount handling, etc.).
  • Monitor SLAs, TATs, and ensure consistent operational service levels.

Stakeholder Coordination

  • Work closely with the sales, product, accounts, and warehouse teams for issue resolution and timely communication.
  • Support the finance team in reconciliations related to returns, discounts, credit notes, etc.

Technology & Reporting

  • Leverage ERP/CRM systems to manage order lifecycle, stock movement, and approvals.
  • Create periodic MIS reports for leadership covering order trends, return percentage, sampling costs, and discount analysis.
  • Identify automation or digital tracking opportunities to reduce manual errors.

Key Requirements:

  • Graduate/Postgraduate with 8–12 years of experience in Sales Operations, preferably in publishing, books distribution, or the education industry.
  • Strong understanding of order lifecycle, returns policies, and post-sales service in publishing.
  • Proven experience in managing cross-functional teams and field operations.
  • Excellent organisational and coordination skills.
  • Comfortable working with ERP, Excel, and reporting tools.

Preferred Qualities:

  • Familiarity with academic publishing cycles, school ordering patterns, and book fair/school adoption processes.
  • High integrity and attention to detail in documentation and approvals.
  • Ability to thrive in a seasonal, deadline-driven environment.

Why Join Us

This is an opportunity to contribute to one of India's most respected publishing houses, ensuring operational excellence that supports learning across the country.

  • Administrative Assistant

    1 week ago

    Delhi, Delhi, India beBeeAdministration Full time ₹ 3,00,000 - ₹ 6,00,000

    Job Title: Admin OfficerKey Responsibilities:Manage all aspects of office administration, including employee travel, visa processing, and hotel bookings.Provide support to colleagues as needed.Candidate Profile:Must have a graduation degree (B Com preferred) and a valid passport with at least one year's validity.Excellent communication and interpretation...

  • Administrative Officer

    4 days ago

    Delhi, Delhi, India JIMS Kalkaji Full time

    Administrative OfficerWe're looking for an Administrative Officer to manage the daily operations of our college. This role is key to ensuring a smooth and efficient environment for our faculty, staff, and students.Responsibilities include:⦁ Office Management: Overseeing daily administrative tasks and managing office resources.⦁ Administrative Support:...

  • Office Administrator

    2 weeks ago

    Delhi, Delhi, India Dr Chugh's Dental Centre Full time

    About Us:For over 40 years, Dr Chugh's Dental Centre has been a trusted name in dental excellence, delivering precision, expertise, and compassionate care. Our experienced practitioners and highly trained staff work in a state-of-the-art environment equipped with advanced technology, offering a full spectrum of specialised treatments including endodontics,...

  • Administration & HR

    2 weeks ago

    Delhi, Delhi, India ACPL Design Ltd Full time

    We're Hiring – Administration & HR Leader  ACPL, ACPL Design limited, is an award winning Company based in South Delhi,Gurgaon & Dubai, and We are a complete Design Organization established in 1973 having professional practice in ARCHITECTURE and Interior Designing and offering Project Management Consultancy Services all over India. The Firm is...

  • Administration & HR

    2 weeks ago

    Delhi, Delhi, India ACPL Design Ltd Full time

    We're Hiring – Administration & HR Leader ACPL, ACPL Design limited, is an award winning Company based in South Delhi,Gurgaon & Dubai, and We are a complete Design Organization established in 1973 having professional practice in ARCHITECTURE and Interior Designing and offering Project Management Consultancy Services all over India. The Firm is...

  • Administration & HR

    2 weeks ago

    Delhi, Delhi, India ACPL Design Ltd Full time

    We're Hiring – Administration & HR Leader  ACPL, ACPL Design limited, is an award winning Company based in South Delhi,Gurgaon & Dubai, and We are a complete Design Organization established in 1973 having professional practice in ARCHITECTURE and Interior Designing and offering Project Management Consultancy Services all over India. The Firm is...

  • Administrative Assistant

    4 weeks ago

    Delhi, Delhi, India UnFix Your Feelings Full time

    Company Description Un Fix Your Feelings is a Mental Health Counseling Company specializing in Cognitive Behavioral Therapy.We diagnose and treat Mental Health Disorders such as Depression, Anxiety, and PTSD.Our services include addressing challenges rooted in relationships, individuals, and organizations. Role Description This is a full-time on-site...

  • IT Administrative Specialist

    1 day ago

    Delhi, Delhi, India beBeeAdministrative Full time ₹ 8,00,000 - ₹ 12,00,000

    Administrative Assistant - IT SupportWe are seeking a highly organized and detail-oriented individual to provide administrative support for our team.About the Role:The ideal candidate will be responsible for managing day-to-day tasks, maintaining office supplies and equipment, coordinating scheduling and meetings, and greeting and assisting visitors.Key...

  • Infrastructure Administrator

    4 days ago

    Delhi, Delhi, India KniTT Full time

    Job SummaryAs an OpenStack Administrator, you will be responsible for administration, configuration, deploying, installation and maintaining OpenStack infrastructure. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and reliable solutions. This role requires a deep understanding of...

  • Administrative Support Specialist

    2 days ago

    Delhi, Delhi, India beBeeAdministrative Full time ₹ 40,00,000 - ₹ 80,00,000

    Job Profile:We offer an exceptional opportunity to work as a highly skilled administrative professional. Your primary role will be to provide top-notch support to our senior executives.Key Responsibilities:Deliver excellent executive assistanceManage schedules and facilitate communicationCoordinate meetings and handle administrative tasksEssential Skills and...