Operations Manager

3 weeks ago


Noida, Uttar Pradesh, India Innodata Inc. Full time

Operations manager responsibilities:

  • Oversee performance and governance of the Statement of Work (SOW) and ensure adherence to Service Level Agreements (SLAs).
  • Manage day-to-day operations in collaboration with project managers, resolving service delivery issues and implementing preventive measures.
  • Handle transition management during setup or expansion phases.
  • Provide people management, mentorship, and career development to managers and agents/raters, ensuring low attrition and high engagement.
  • Drive continuous improvement and productivity across teams.
  • Collaborate with training and quality managers to align initiatives with project delivery.
  • Identify, flag, and escalate business risks while aligning with Innodata's strategic objectives.

Required Key Skills:

-Dynamic leader with 3+ years of experience in operations and people management.

-Skilled in managing large, diverse teams across multiple sites.

-Thrives in fast-paced environments, adapting to rapid change and ambiguity.

-Strong analytical and problem-solving abilities with a strategic mindset.

-Experienced in leading leaders and fostering team development.

-Passionate about enhancing client experiences and delivering exceptional support.

-Excited to optimize business operations, tackle complex challenges, and drive efficiency.

What We Offer:

  • Work-Life Balance: Prioritizing well-being and a healthy work environment.
  • Flexible Working Arrangements: hybrid and adaptable work options.
  • Skill Development: Opportunities for continuous learning and growth.
  • Competitive Market Salary: Rewarding talent with industry-aligned compensation.
  • Technology advancement: exposure to cutting-edge tools and innovations.

For more information, please reach out to us on sgarg@innodata.com



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