GYM Floor Manager

1 week ago

Hyderabad, India Medifit Consultants Private Limited Full time

Company Description

Medifit Consultants Private Limited is a leading corporate wellness provider in India. With a team of certified healthcare experts and experienced professionals, we offer innovative wellness solutions to over 1.5 employees. Our MEDIFIT community consists of more than 250 fitness centers, where we have successfully promoted over 50,000 healthy habits. Our mission is to create a happier workplace and provide complete health benefit solutions, while our vision is to be the preferred destination for corporate employee wellness worldwide.


Role Description

This is a full-time on-site role as a Gym Manager located in Hyderabad. The Gym Manager will be responsible for the day-to-day operations and management of the fitness center. This includes overseeing group exercise and training sessions, coordinating with fitness professionals, ensuring the facility is clean and well-maintained, and providing exceptional customer service to members. The Gym Manager will also be responsible for promoting and maintaining a safe and motivating environment for clients.


  • Creating the Roaster for trainers, checking day to day operations, maintaining equipment, linen maintenance, and reviewing user feedback in forms. 
  • Taking the Weekly Briefings for Trainers & Supporting staff supervisor & team, along with minutes of meeting documentation. 
  • Regularly walk through the wellness area. ( Ex : gym, washrooms, looby’s ) 
  • Managing the full shift in absence of the co-manager or spa manager.  
  • Weekly Equipment Audit along with senior Instructor or Instructor. 
  • Weekly Linen and Inventory Audit along with HK Supervisor or HK Staff. 
  • Monthly Vendor staff attendance & Invoice review, follow ups. 
  • Stakeholder workplace support management. 
  • Carry out health and safety checks on the equipment and site.
  • Lead the team by example exhibiting empathy at all times
  • Maintaining data, Updating day to day usage report ex:  user usage data, linen usage data, Equipment checklist, discard data ect. 
  • Provide service excellence through courteous, informed, accessible and professional engagement.
  • Excellent communication with strong decision-making ability.
  • Ensure you are a strong team player and problem solver with focus on commercial awareness.
  • Should be open to discuss ongoing issues which you are not able to solve by yourself and which you solved by you. 
  • Providing constructive feedback to the team members.
  • Participate in continuing education programs and staff meetings.
  • Handling in & out management
  • Having enough staff on the floor covering the most popular classes, while only having the staff you need during quieter hours.
  • Handle complaints and incidents, such as accidents, emergencies or theft
  • Maintain high levels of customer care, often with a particular focus on avoiding loss of existing users. 
  • Prioritise target activities and user groups
  • Engaging with members to ensure needs are met and identifying further business development opportunities.
  • Reviewing the class timetable ensures members' needs are met within budget.
  • Handle complaints and incidents, such as accidents, emergencies or theft
  • Ensure own and staff members' first aid training is up to date
  • Oversee the use, care, operation, maintenance, and record-keeping of all fitness equipment.
  • Perform other duties as assigned.
  • Referring Resources and Interviewing candidates, training, supporting trainers and conducting performance appraisals for trainers
  • Demonstrate exceptional levels of leadership, empathy and team spirit
  • Ensure that you are Hands on with building and adhering to methods and regulations.
  • Inventory Management. 


Qualifications

  • Experience in group exercise and group training
  • Knowledge of the fitness industry and trends
  • Certification in personal training or relevant fitness qualifications
  • Understanding of exercise physiology and its application in a fitness setting
  • Strong organizational and leadership skills
  • Excellent communication and interpersonal skills
  • Ability to work well in a team and manage multiple tasks
  • Attention to detail and customer-oriented mindset
  • AED/CPR and First Aid certifications preferred
  • Relevant postgraduate qualification (for example an MSc in sports science)
  • Graduates with qualifications in sports science, recreation or leisure studies, health management, physiology, life sciences, business or management.
  • Work experience as a Center Manager (health and fitness industry)
  • 5-7years+ as a coach, fitness instructor, recreation assistant or leisure/fitness centre attendant.

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