Team lead- P&C Insurance

4 weeks ago

Noida, India 2coms Full time
Job Title: P&C Insurance Team Lead
Location: Noida
Experience: 7+ years in claim processing

Requirements

Requirements:
Graduate or Post graduate with 7+ years of experience
Experience in dealing with international clients (Preferred)
Must have Property and Casualty (P&C) Insurance experience
Should have claims adjudication and adjusting experience
Experience in end-to-end claims processing
Minimum 2 years of experience in a team handling role
Preferably CPCU or equivalent insurance designation
Position Summary:
The job holder will be responsible for managing a team and overseeing all relevant technical/operational processing activities. This role also involves providing direct assistance to underwriting teams as needed, along with people management, performance appraisals, and client interaction.
Skills and Competencies:
Effective communication skills
Strong people management skills
Sound knowledge of property and casualty underwriting
Commercial awareness and understanding of the insurance market
Problem-solving and decision-making abilities
Basic knowledge of regulatory and legal compliance issues
Excellent numeric, analytical, and written skills
Effective prioritization and organizational skills
Proficiency in Microsoft Word, Excel, and Outlook
Primary Responsibilities:
Monitoring the performance of a team of Claims adjusters and providing timely feedback
Conducting employee performance reviews
Assisting with the professional development of the team
Setting objectives and managing the team's progression
Coordinating with internal customers and maintaining the flow of work
Ensuring SLA adherence
Preparation and review of reporting packs for senior management and stakeholders
Additional Responsibilities:
Ensuring appropriate performance metrics are in place and accurately reported
Identifying issues and implementing remedial action, including staff training
Identifying and implementing opportunities for streamlining claims activity
Ensuring Standard Operating Procedures and User Guides reflect current procedures
Facilitating and monitoring new activities transitioned to the service provider
Assisting with the investigation and resolution of data quality issues
Assisting with the testing and roll out of new IT initiatives

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