Technical Support Engineer

3 weeks ago

Chennai, Tamil Nadu, India Movate Full time

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients' critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world's top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Designation : Engineer

Job Location : Chennai

Shift :Night shift

Job Responsibilities:

  • The Technical Support Agent role is responsible for providing upbeat customer service as a contact center representative to assist current voice and high-speed internet customers.
  • Troubleshoots service-related issues including hardware and software configurations. All contacts are inbound and are technical support only.
  • Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
  • Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
  • Walks customers through common phone hardware and software configurations to maximize service functionality.
  • Provides solutions and resolution resources for customer repair problems.
  • Interfaces with customers over the phone providing status updates and ensuring service has been restored.
  • Schedules a technician dispatch for on-site service calls when necessary.
  • Escalates appropriate technical issues to upper-level technical support when needed.

Technical skills:

  • Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting.
  • Requires customer contact and the ability to effectively communicate over the phone with both internal and external customers.
  • Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment.
  • Demonstrated strong interpersonal communication skills when working with both internal and external customers.
  • Ability to work flexible hours including evenings, weekends, holidays, and overtime is required. Experience with common internet software is preferred.
  • 12 – 18 months experience in technical support, help desk, and/or contact centers.
  • Energy & passion to achieve service results while demonstrating the "Spirit of Service" for Lumen customers and co-workers
  • An ability to probe, problem solve and offer the right product solutions to our customers.
  • Strong typing and computer navigation skills with knowledge of Windows.
  • Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously.
  • Experience in complaint handling and resolution.
  • Exemplary oral and written communication skills in English.
  • Strong communication and comprehension skills speaks clearly, strong vocabulary skills, pleasant delivery, pleasant tone & temperament.

Other Competencies

  • Innovation & Agility
  • Ownership & Accountability
  • Communication & Self Awareness
  • Customer First
  • Urgency & Courage
  • Collaboration & Alignment
  • Celebration & Have Fun
  • Effective Decisions

  • Technical Support Engineer

    4 weeks ago

    Chennai, Tamil Nadu, India Movate Full time

    Hello Folks,We are hiring for Technical support in Movate - Formerly CSS Corp pvt ltd. Looking for candidates with excellent communication skill for Technical support role.Job Role and responsibilities- Min 1 yr Experience in Tech support & Strong in networking concepts.- Graduate with Computer Science Background is mandatory. Engineering background,...

  • Technical Support Engineer

    3 days ago

    Chennai, Tamil Nadu, India Axiom Software Solutions Limited Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Technical Support Engineer "1. Bachelor's degree in Computer Science, Information Technology, or related field.2. Proficient in Linux/Unix commands and troubleshooting. .3. Strong technical skills in SQL and scripting languages required.4. Detailed knowledge of clinical trial phases and clinical data management flow is desirable.5. Familiarity with the...

  • Technical Support Engineer

    4 weeks ago

    Chennai, Tamil Nadu, India Movate Full time

    Movate is hiring for TECHNICAL SUPPORT Designation: Engineer Location: Chennai Work Mode: Work from office Shift: Night Only Immediate joiners can apply, Experience- 1 to 6 years Degree is must JOB RESPONSIBILITIES: · Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Network Devices. · Ensure...

  • Technical Support Engineer

    4 days ago

    Chennai, Tamil Nadu, India Movate Full time

    Movate is hiring for TECHNICAL SUPPORT Designation: Engineer Location: Chennai Work Mode: Work from office Shift: Night Only Immediate joiners can apply, Experience- 1 to 6 years Degree is must JOB RESPONSIBILITIES: · Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Network Devices. · Ensure...

  • Support Engineering Technical Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Boeing Full time US$ 1,50,000 - US$ 2,00,000 per year

    Support Engineering Technical ManagerCompany:Boeing India Private LimitedJob DescriptionOverview As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier...

  • Manufacturing Engineer

    3 weeks ago

    Chennai, Tamil Nadu, India Tek Support Full time

    Job Title: Manufacturing Engineer – CNC MachiningLocation: RemoteExperience: 10-15+ YearsIndustry: Precision ManufacturingeJob Overview:We are seeking an experienced Manufacturing Engineer Trainer with strong expertise in CNC machining to support process development, optimization, and quality improvement for precision manufacturing operations. The role...

  • Technical Support Engineer

    4 days ago

    Chennai, Tamil Nadu, India Movate Full time

    Greetings from Movate technologies formerly known as CSS Corp Technical Voice Support Role @Ambattur Movate Ambit IT Park Please find below Job Description for your reference Job Title : Technical Voice Process. Work Location: Ambattur Chennai ( Ambit IT Park) Experience: Minimum 1 Year of Experience Into Technical Support. Education Qualification. Any...

  • Senior Process Engineer – Medical Devices

    2 days ago

    Chennai, Tamil Nadu, India Tek Support Full time

    Job Title: Senior Process Engineer – Medical DevicesLocation: Chennai, INDEmployment type: Part-timeJob Summary:We are seeking a highly experienced Process Engineer Trainer with over 10 years of expertise in the medical device industry. The ideal candidate will be responsible for developing, optimizing, and sustaining robust manufacturing processes that...

  • Senior Process Engineer – Medical Devices

    4 days ago

    Chennai, Tamil Nadu, India Tek Support Full time

    Job Title: Senior Process Engineer – Medical Devices Location: Chennai, IND Employment type: Part-time Job Summary: We are seeking a highly experienced Process Engineer Trainer with over 10 years of expertise in the medical device industry. The ideal candidate will be responsible for developing, optimizing, and sustaining robust manufacturing...

  • Urgent: Technical Support Engineer

    4 weeks ago

    Chennai, Tamil Nadu, India Movate Full time

    Movate is hiring for TECHNICAL SUPPORTDesignation: EngineerLocation: ChennaiWork Mode: Work from officeShift: NightOnly Immediate joiners can apply,Experience- 1 to 6 yearsDegree is mustJOB RESPONSIBILITIES:· Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Network Devices.· Ensure resolution...