Customer Support Associate

4 days ago


Tirupati, India Wipro Full time

Role & responsibilities

  • Inbound / Outbound interaction with clients
  • Skilling on all voice and back-office queues as per requirement.
  • Good computer navigational skills and familiar with MS office
  • Should have good customer service skills
  • Understand customer queries /request and act accordingly.
  • Maintain a healthy and clean work environment.

Update knowledge of process on regular basis

Preferred candidate profile

  • Good written and very good verbal communication skills. Fluent, neutral accent English language skills. Able to understand, assess and articulate a response both written and verbal.
  • Be able to comprehend the words of the customer on an email and articulate the response in a free-flowing writing form.
  • English Language proficiency overall needs to be excellent.
  • Good telephone skills, able to listen patiently & remain focused throughout the conversation
  • Good customer care skills able to empathize, with a natural ability to assist & support, including commitment to follow through
  • Basic understanding of business structure, including key processes, services, business goals & role of main functions
  • 5 days work from office and rotational week-off.
  • Should be flexible in 24*7 shifts.
  • Should be within Transport Boundary.
  • Job location: Pune
  • One way Cab facility


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