Dynamics 365 Customer Engagement

Who is sa.global

sa.global is a leading Microsoft Gold Partner providing industry-focused Microsoft Dynamics 365-based ERP, CRM, HCM, and business intelligence solutions. With over 31 years of experience, we help over 500,000 Microsoft Dynamics users across 80 countries to deliver operational excellence and financial performance for their organizations. An 11-time winner of the coveted Microsoft Dynamics Partner of the Year Award, sa.global is also a part of Microsoft's elite Inner Circle. Established in 1990, we are now an 800+ member strong global organization with presence in 25 countries.

For more information about sa.global, please click .

Why Choose sa.global

Open, flexible, vibrant, collaborative, and diverse – these are just some of the terms that our employees use to describe the culture at sa.global. We believe and encourage innovative and dynamic thinking. Our culture and values give us the extra edge to help us scale greater heights.

Led by our Core Values: Agile, Capable, and Committed , which form an integral part of who we are, we constantly strive to provide an inclusive work environment. Our employees come from varied cultural and social backgrounds, and we strive each day to work towards making sa.global a great place to work.

About the Role

We offer a career with growth opportunities in a dynamic, collaborative, and supportive organization. We also have a strong and ethical working culture. If you'd to work with a team that is passionate about their work while also having a good sense of fun, you might have just found what you are looking for

sa.global is looking for a motivated and skilled D365 Customer Engagement (CE) Technical Lead/Architect to join our dynamic consulting team in India

Main Responsibilities as a D365 CE Technical Architect 

• Lead the design and architecture of end-to-end solutions on the D365 CE platform, considering business requirements, industry best practices, and future scalability
• Collaborate with business stakeholders, functional consultants, and business analysts to gather and analyse business requirements, translating them into technical specifications and solution design documents
• Develop integration strategies and design integration solutions between D365 CE and other systems within the organization's IT landscape as well as with third-party applications and external data sources
• Provide guidance and oversight to development teams in the customization and configuration of D365 CE to meet the specific business needs of the client
• Design the data model, entities, attributes, and relationships in D365 CE to ensure data integrity, consistency, and optimal performance
• Define security models and access control strategies while ensuring that the implemented solution complies with relevant security and data privacy standards
• Analyse and optimize the performance of D365 CE solutions, identifying bottlenecks and implementing improvements to enhance system efficiency
• Technical leader and mentor to the development team, providing guidance on best practices, coding standards, and solution architecture
• Establish and enforce governance processes to ensure the quality, consistency, and compliance of D365 CE solutions across the organization
• Communicate complex technical concepts to non-technical stakeholders effectively, facilitating discussions and decision-making related to the solution design
• Keep abreast of the latest features, updates, and best practices related to D365 CE and ensure that the organization is leveraging the platform effectively

Skills and Experience

• Proven experience as a Technical Architect or similar with a focus on D365 CE implementations
• Demonstrated 9-12 years of experience in D365 CRM/CE
• Strong understanding of business processes in Sales, Marketing, Customer Service, Field Service, and Project Operations
• Proficient in customizing and configuring D365 CE using PowerApps, Power Automate, and Power BI
• Expert level in data migration strategy, data modelling, and data integration
• Well-versed on previous versions of Dynamics CRM (2015/2016)
• Familiar with D365 CE SDK, development tools, and Azure services
• Vast experience in presales and configuring demos
• Proven experience with integration tools and methods to connect D365 CE with other systems
• Excellent problem-solving and analytical skills with the ability to translate business requirements into functional solutions
• Exceptional leadership skills, interpersonal skills, and communication skills with the ability to work collaboratively and effectively with cross-functional teams and stakeholders
• Microsoft certifications in Dynamics 365 Customer Engagement (e.g., Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert) are highly desirable
• MBA in Sales, Marketing, Operations or Post-Graduate Degree
• Ability to work independently and as part of a global team
• Possess strong relationship-building expertise with a wide and varied audience, internally and externally
• Strong attention to detail and a keen desire to deliver the highest quality solutions to customers
• Excellent business communication skills with effective presentation and demonstration skills.

Contact Us

If this is a promising opportunity for you and you possess the desired skills and experience, please apply for the role. We will be in touch

If you're not looking for a job change but know someone that is, please share the details of this open position with them.

---