ServiceNow Platform Lead

3 weeks ago

Hyderabad, Telangana, India INRY Full time

INRY is an Elite ServiceNow partner and one of America's fastest-growing companies (recognized in INC 5000, Financial Times). As a leading ServiceNow partner for over twelve years, we have been closely aligned with ServiceNow in every step of their growth. As a Design partner, we helped build and mature the product. We drove success at over 400 Fortune 500 customers.

Our success and identity are built on the following:

  • Rapid time to value.
  • Easy to work with.
  • INRY assurance for quality and reliability.

This role requires a deep understanding of ServiceNow and the ability to manage internal projects effectively. The ideal candidate will have a proven track record of delivering successful ServiceNow implementations and driving platform improvements.

(INRY's Internal ServiceNow based Instance)

Responsibilities:

  • ServiceNow Platform Expertise: Demonstrate extensive knowledge of the ServiceNow platform, including CSA and CAD certifications. Possess expertise in ITSM, SPM, HRSD, CSM, and custom application development.
  • Internal Instance Management: Oversee the day-to-day administration and maintenance of the ServiceNow instance, including platform administration and ensuring proper maintenance. Guide experienced team members on maintenance best practices related to project management.
  • Roadmap Execution: Be responsible for the successful delivery of all initiatives outlined in the Instance roadmap, ensuring projects are completed within the given timelines.
  • ServiceNow Upgrades: Plan and execute seamless instance upgrades after every ServiceNow release, minimizing disruptions to business operations and maximizing the utilization of new features.
  • Product Utilization: Maintain an inventory of entitled ServiceNow products and ensure the organization leverages all available features for increased value and continuous process improvement.
  • Scrum Leadership: Lead and participate in Agile/Scrum methodologies for project delivery, fostering a collaborative and efficient development environment.
  • Internal Project Management: Manage internal projects, including planning, execution, and stakeholder communication.
  • User Support: Address user questions and concerns promptly, ensuring swift resolution and a positive user experience regarding Internal ServiceNow based Instance.

Expected Outcomes:

  • Successful delivery of ServiceNow Instance with roadmap initiatives, improving system performance and alignment with business goals.
  • Seamless instance upgrades after each ServiceNow release, minimizing disruptions and leveraging new features.
  • Maximized utilization of entitled products, driving increased value and continuous process improvement.
  • Promptly addressing user questions or concerns, ensuring swift resolution and better user experience.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 4-6 years of experience in IT, with a strong focus on ServiceNow platform development and administration.
  • Active CSA or CAD certifications are mandatory.
  • Proven experience with ITSM, SPM, HRSD, CSM, and custom application development within ServiceNow.
  • Experience leading and participating in Scrum methodologies.
  • Demonstrated ability to manage internal projects and deliver within given timelines.
  • Excellent communication, interpersonal, and collaboration skills.
  • Experience with scripting languages such as JavaScript and AngularJS within ServiceNow.
  • Strong problem-solving and analytical abilities.

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