Cloud ServiceNow Engineer
2 weeks ago
We are seeking an experienced Servicenow ITSM and CMDB Specialist to join our team. The primary objective of this position is to support internal stakeholders, troubleshoot issues, fulfill requests, and maintain a high level of service collaboration.
About Our Team
The Platform Engineering Services team within our Digital Technology Platform Services group works closely with application developers, product owners, and stakeholders to maintain the health of critical Servicenow platforms and related systems.
Key Responsibilities
- Manage the complete lifecycle of production sub-production environments, including necessary configurations and integrations, and application admin activities.
- Analyse incidents to identify application and system problems and possible solutions in a timely and accurate manner.
- Administer and resolve issues related to user profiles, roles, permissions, groups, and access controls in compliance with security policies, which may include troubleshooting integration and analysing application and system logs.
- Develops procedures and scripts for monitoring and automation of manual processes.
- Engage with product engineering and support teams to troubleshoot issues and any planned activities.
- Maintain system documentation for configuration and troubleshooting of known issues.
- Participate in activities outside of core hours and on weekends when required, including participating in on-call coverage for the team.
- Execute platform upgrades, patches, hotfixes, and necessary configurations while ensuring minimal disruption.
Required Skills and Qualifications
- Bachelor's degree in computer science or related field with 2 years of IT industry experience.
- Enterprise level working experience in Servicenow with knowledge of ITSM, ITOM, CMDB, Performance Analytics.
- Knowledge of ITIL framework or experience working in an ITIL-based environment.
- Working with REST, SOAP APIs, MID Servers, and authentication mechanisms.
- Understanding of MySQL, Oracle, and basic SQL queries.
- Knowledge of Servicenow Scripting, REST, SOAP APIs, MID Servers, and authentication mechanisms.
- Experience with JavaScript, Glide scripting, and Servicenow APIs.
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