Strategic Account Manager

1 month ago

Chennai, India SuperOps Full time

About the Role:

As an Account Manager at SuperOps, you will play a pivotal role in nurturing existing customer

relationships and driving upsell and cross-sell opportunities. Your primary responsibility will be

to maximize revenue and customer satisfaction by understanding the evolving needs of our

clients and proposing tailored solutions to meet those needs. You will work closely with the

sales and customer success teams to identify growth opportunities within the existing

customer base and execute strategies to expand our product offerings.


Key Responsibilities:

●Act as the primary point of contact for assigned customer accounts, fostering strong

relationships and providing exceptional customer service.

●Conduct regular account reviews to understand customers' evolving needs, challenges,

and opportunities for upselling or cross-selling additional products and services.

●Collaborate with the sales team to develop upsell and cross-sell strategies based on

customer insights and business objectives.

●Present product demonstrations and proposals to existing customers, highlighting the

value proposition and benefits of additional products or upgrades.

●Negotiate pricing, terms, and contracts to maximize revenue while ensuring customer

satisfaction and retention.

●Coordinate with internal teams, including product development and support, to address

customer requirements and ensure smooth implementation of upsell and cross-sell

initiatives.

●Track and report on upsell and cross-sell pipeline, sales performance, and customer

satisfaction metrics.

●Stay updated on industry trends, competitive landscape, and product developments to

effectively position our offerings and drive customer engagement.

Preferred Qualifications:

●2-4 years of experience in account management or sales roles, preferably in the SaaS

industry.

●Proven track record of exceeding sales targets and driving revenue growth through

upselling and cross-selling.

●Strong understanding of customer relationship management principles and practices.

●Excellent communication, negotiation, and presentation skills.

●Ability to build rapport and trust with customers, influencing their buying decisions.

●Strategic thinker with the ability to analyze data and identify opportunities for business

expansion.

●Highly organized with the ability to prioritize tasks and manage multiple accounts

simultaneously.

●Team player with a collaborative mindset and a passion for delivering exceptional

customer experiences.


If you possess these qualifications and are ready to drive revenue growth and customer

satisfaction through strategic account management, we encourage you to apply for this exciting

opportunity

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