Email Support, Day Shift
9 hours ago
As a Shipping Escalations Associate, you will play an important role resolving friction within the marketplace while focusing on escalated customer issues that require judgment and the ability to take multiple considerations into account when making a decision. Through your work, you will ensure that buyers and sellers have a great experience and that our marketplace is efficient. This is an entry-level position.** Candidates must be able to work a Weekend schedule.The ideal Shipping Escalations Associate…- has the ability to spot inconsistencies and investigative nature - exercises strong decision making and problem-solving skills - showcases endless patience and contagious positive energyResponsibilities:- Resolving the most complex and high-friction order-related issues for our community, including shipping issues, problems with high-value items, and other edge cases - Balancing customer satisfaction as the primary consideration, with secondary considerations of process efficiencies and margins - Evaluating lost package claims due to user mistakes, shipping carrier error, and/or insurance fraud - Submitting shipping carrier package insurance forms and tracking respective incoming payments - Evolving processes and internal policies to more quickly resolve transactions - Working cross-functionally to identify, prevent and fight fraudulent behaviors6-Month Accomplishments:- Familiar with Poshmark policies, processes, and procedures - Build knowledge of US Postal Service - Familiar with all Poshmark internal tools - Close at least 70 cases a day - Understand most types of Escalations case handling with minor assistance -12+ Month Accomplishments:- Complete and exceed all 6-month responsibilities - Independently handle general support cases with ease - Take on additional responsibilities in order to support operations - Ability to provide input to improve and streamline processesRequirements:- Bachelor’s degree - At least one year of customer service experience preferred - Great attention to detail and highly organized - Analytical and business-oriented mindset - Passionate about community and customer service - Strong work ethic - Excellent verbal and written communication skills - Endless patience and contagious positive energy - Collaborative personality
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International Email Support
3 weeks ago
New Delhi, India Hiringepics Full timeEmail Support Executive (Jaipur) Location:Jaipur(Work from Office) CTC: ₹36,000 – ₹38,000 per monthAbout the RoleCompany is looking for Email Support Executives to join our Jaipur team. If you have prior experience in international customer support or client handling, here’s your chance to work with a global leader in customer experience...
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Email & Offline Support Specialist
5 days ago
New Delhi, India Virtual Connect Lab Tech Full timeEmail & Offline Support Specialist (US Utility Services Program)Location: Remote (Anywhere in India)Night Shift | RotationalWe are seeking detail-oriented and reliable professionals to support a leading US-based utility services program. This role involves handling transaction services, email requests, and offline reports with a strong focus on accuracy,...
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Email & Offline Support Specialist
7 days ago
New Delhi, India Virtual Connect Lab Tech Full timeEmail & Offline Support Specialist (US Utility Services Program)Location:Remote (Anywhere in India) Night Shift | RotationalWe are seeking detail-oriented and reliable professionals to support a leading US-based utility services program. This role involves handling transaction services, email requests, and offline reports with a strong focus on accuracy,...
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Email & Offline Support Specialist
5 days ago
New Delhi, India Virtual Connect Lab Tech Full timeEmail & Offline Support Specialist (US Utility Services Program)Location: Remote (Anywhere in India)Night Shift | RotationalWe are seeking detail-oriented and reliable professionals to support a leading US-based utility services program. This role involves handling transaction services, email requests, and offline reports with a strong focus on accuracy,...
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Email & Offline Support Specialist
1 week ago
Delhi, India Virtual Connect Lab Tech Full timeEmail & Offline Support Specialist (US Utility Services Program)Location: Remote (Anywhere in India)Night Shift | RotationalWe are seeking detail-oriented and reliable professionals to support a leading US-based utility services program. This role involves handling transaction services, email requests, and offline reports with a strong focus on accuracy,...
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Email & Offline Support Specialist
5 days ago
Delhi, India Virtual Connect Lab Tech Full timeEmail & Offline Support Specialist (US Utility Services Program)Location: Remote (Anywhere in India)Night Shift | RotationalWe are seeking detail-oriented and reliable professionals to support a leading US-based utility services program. This role involves handling transaction services, email requests, and offline reports with a strong focus on accuracy,...
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Email & Offline Support Specialist
6 days ago
Delhi, India Virtual Connect Lab Tech Full timeEmail & Offline Support Specialist (US Utility Services Program)Location: Remote (Anywhere in India)Night Shift | RotationalWe are seeking detail-oriented and reliable professionals to support a leading US-based utility services program. This role involves handling transaction services, email requests, and offline reports with a strong focus on accuracy,...
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Email Support Representative
2 weeks ago
new delhi, India Venture Smarter Full timeThe Role: Company: Venture SmarterLocation: Work From Home (Remote)Employment Type: Full-TimeSalary: $800 – USD 1,000 per month (depending on experience)Role Overview:We are seeking a detail-oriented and empathetic Email Support Representative to join our customer service team. Your primary responsibility will be to handle customer inquiries via email,...
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Email & Offline Support Specialist
4 days ago
Delhi, India Whatjobs IN C2 Full timeEmail & Offline Support Specialist (US Utility Services Program) Location: Remote (Anywhere in India) Night Shift | Rotational We are seeking detail-oriented and reliable professionals to support a leading US-based utility services program. This role involves handling transaction services, email requests, and offline reports with a strong focus on accuracy,...
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Delhi, Gurugram, NCR, India 6f27a566-1c59-40c1-8f28-c811a96310cf Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearEmail marketing roleMin 5 yrs exp email marketing Worked on eloqua tool(mandate)Marketo- can also apply Shifts-1pm-10pm window GGN Shweta
