Client Servicing Executive

4 weeks ago

Varanasi, Uttar Pradesh, India Rajuladev's Infocom Pvt Ltd Full time

Job Title: Client Servicing Executive

Salary: Up to 5 LPA

Employment Type: Full-time

Responsibilities:

1. Client Relationship Management:

  • Serve as the primary point of contact for clients, addressing their needs promptly and effectively.
  • Build and nurture strong, long-term relationships with clients to enhance satisfaction and retention.

2. Understanding Client Needs:

  • Conduct regular meetings with clients to understand their requirements and expectations.
  • Gather detailed feedback and preferences to tailor our services to meet client needs.

3. Service Delivery and Coordination:

  • Coordinate with internal teams to ensure timely and accurate delivery of services.
  • Monitor service quality and ensure it meets agreed-upon standards.

4. Issue Resolution:

  • Address and resolve any client complaints or issues in a timely manner.
  • Proactively identify potential problems and implement effective solutions.

5. Reporting and Documentation:

  • Prepare regular reports on client interactions, feedback, and satisfaction levels.
  • Maintain accurate records of all client communications and transactions.

6. Client Onboarding:

  • Facilitate the onboarding process for new clients, ensuring a smooth transition and understanding of our services.
  • Provide training and support to clients on utilizing our products/services effectively.

7. Upselling and Cross-Selling:

  • Identify opportunities to upsell or cross-sell additional products/services to existing clients.
  • Collaborate with the sales team to develop strategies for increasing client engagement and revenue.

8. Client Feedback and Improvement:

  • Collect and analyze client feedback to identify areas for improving our products/services.
  • Work with internal teams to implement necessary changes based on client feedback.

9. Market and Industry Knowledge:

  • Stay updated on industry trends, market conditions, and competitor activities.
  • Utilize market insights to provide clients with valuable information and strategic advice.

10. Compliance and Documentation:

  • Ensure all client interactions and transactions comply with company policies and legal requirements.
  • Maintain confidentiality and security of client information.

11. Collaboration and Teamwork:

  • Collaborate closely with sales, marketing, and product teams to ensure a unified approach to client servicing.
  • Share client insights and feedback with relevant teams to improve overall service delivery.

12. Performance Tracking and Reporting:

  • Monitor key performance indicators (KPIs) related to client satisfaction and service quality.
  • Prepare and present comprehensive reports on client servicing activities and outcomes to senior management.

Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field preferred.
  • Prior experience in client servicing, customer support, or a similar role would be advantageous.
  • Freshers with a strong inclination towards client management are encouraged to apply.
  • Excellent written and verbal communication skills.
  • Proficiency in MS Office (Word, Excel, PowerPoint)
  • Presentable with a professional demeanour.

Additional Information:

  • This position offers opportunities for career growth and skill development within a dynamic and supportive work environment.
  • We welcome candidates who are passionate about client satisfaction and eager to contribute to our company's success.

#clientservice #clientrelationship #clientservicingjobs #remotejobs #mediajobs #advertisingjobs

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