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Service Reporting Analyst

5 months ago

Bengaluru, India WPP Full time

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 115,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.

We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.

WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 307 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 20th in the FTSE 100 rankings for Women on Boards.

WPP IT provides IT services for WPP, the world’s largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world’s most creative brands.

Why we're hiring:

WPP IT provides IT services for WPP, the world’s largest communications services group. We are building a strong Service Reporting Team to operate as part of the wider Service Management team to aid in laying the foundations to deliver world class services to a creative transformation company, helping our clients transform the future through extraordinary work.

The Service Reporting Analyst will be responsible for service performance analytics and reporting, including assessing and building reports on detailed performance of IT service performance, as well as leveraging critical analysis of service performance data as an enablement for informed business decisions to be made. The Service Reporting Analyst will report directly to the Service Reporting Manager and will have responsibilities including the creation of service level insight reports and PowerBI dashboards. As well as management and maintenance of database systems, covering data integration, automation and integrity.


What you'll be doing:

  • Building BI reports and dashboards to meet stakeholder requirements.
  • Conducting critical analysis of service level reporting/performance data, and challenge results where appropriate.
  • Taking ownership of reports/dashboards, investigating reporting related issues, and delivery solutions.
  • Managing and maintaining database systems, covering data integration, automation and integrity.
  • Analysing and monitoring reporting systems usage, ensure issues are flag and resolved.
  • Training end users on the basic Power BI functions.
  • Creating detail documentations of work instructions/flows.
  • Ad-hoc reporting relating activities.


What you'll need:

  • Strong analytical capabilities – ability to review raw data to identify patterns and meaningful interpretation.
  • Understanding of IT service delivery data, and the ability to critically analyse and interpret service data to challenge as appropriate.
  • Presentation and Communication skills – ability to leverage written communications (i.e - Emails) to communicate and understand stakeholder reporting requirements, as well as present completed reports and dashboards.
  • Experience with the collection, analysis and reporting of service performance data.
  • Understanding and experience in data modelling, data structures and data cleansing.
  • Experienced in the usage of SQL & DAX languages.
  • Strong understanding of PowerPivot, Power Query and PowerBI.
  • Experienced with the usage of SSMS, SSIS and Visual Studio.
  • Knowledge on scripting (PowerShell & Batch).
  • Knowledge of Service-Now, Microsoft Flow, PowerApps would be beneficial, although not essential.
  • Experienced in the usage of Microsoft Office (Excel, Outlook and PowerPoint).
  • Strong team player.
  • Good organisation skills to manage multiple projects simultaneously.
  • Good understanding of ITIL processes


Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?