Sales Quality Assurance Specialist

2 weeks ago

Andheri, India Apport Software Solutions Private Limited Full time

Key Responsibilities

• Evaluate and monitor sales discovery meetings (demos), calls, emails, and SMS interactions for quality and compliance.

• Audit closed deals to ensure accurate documentation, ethical practices, and proper sales process adherence.

• Identify and report gaps (AFIs – Areas for Improvement) to enhance team performance and training initiatives.

• Collaborate with sales leadership to develop and refine QA processes, benchmarks, and performance metrics.

• Deliver ongoing feedback to the sales team, highlighting strengths and actionable growth opportunities.

• Work alongside sales managers to identify training needs and implement targeted development programs.

• Conduct data-driven analysis to track trends and recommend strategic improvements.

• Audit sales workflows to ensure consistency, compliance, and regulatory adherence.

• Stay updated on QA best practices, compliance regulations, and evolving sales techniques.

• Support post-sale feedback initiatives such as customer satisfaction surveys to assess sales experience.

• Cultivate a culture of continuous improvement, knowledge-sharing, and quality awareness.

Qualifications

• Bachelor’s degree in Business, Marketing, Psychology, or related field (or equivalent experience).

• Proven experience in sales quality assurance, sales operations, or a related field.

• Strong understanding of the sales cycle, especially within SaaS or B2B environments.• Exceptional analytical and problem-solving skills with acute attention to detail.

• Excellent communication and interpersonal skills.

• Ability to work independently and cross-functionally in a fast-paced, agile environment.

• Proficient in tools such as Google Workspace, MS Office, CRM systems (e.g., Salesforce, HubSpot).

• Familiarity with QA tools and frameworks (ISO standards, Six Sigma, etc.) is a plus.

• Experience in Learning & Development or training delivery is highly desirable.

Preferred Skills

• Sound knowledge of sales methodologies and CRM principles.

• Hands-on experience coaching or training sales professionals.

• Comfort with data visualisation and analysis tools (e.g., Excel, Looker, Tableau).

• Strong organisational skills with the ability to manage multiple audits and reporting timelines.

What We Offer

• Competitive compensation and comprehensive benefits package.

• Paid time off, flexible work policies, and wellness support.

• Access to world-class tools and a modern collaborative environment.

• Opportunities for professional development, growth, and internal mobility.

• A high-performance, inclusive, and mission-driven work culture.

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