Technical Program Manager

Job Title: Technical Program Manager

Function: Engineering

Position Type: Full-time

Position Level: Mid-level

Travel Requirements: Minimal travel required

Xactly Corporation was founded to solve an important challenge: how to help people everywhere connect and unleash their human potential through seamless, perfectly aligned Sales Performance Management. Xactly’s comprehensive Sales Performance Management (SPM) suite leverages data from a sales performance AI platform to provide timely insights across the entire SPM value chain, from sales planning to execution, including compensation to optimization. Xactly takes Sales Performance Management from a dark art to a science, providing decision-makers with the data insights they need to tap the motivational power of their incentive compensation. With access to predictive analytics and benchmark data, enterprises can now optimize territories, design the right compensation and incentive plans and accelerate attainment and optimization of sales performance.

THE OPPORTUNITY

As the Program Manager for Sustaining Engineering, you’ll collaborate closely with Xactly Support, Customer Success, Product Management & Engineering organizations to plan & prioritize customer requirements, production defects & escalations, manage schedules, facilitate reconciliation of conflicting priorities and communicate clearly with project stakeholders in delivering high quality software releases to production. The position provides ample opportunities for personal and professional development, you’ll learn and grow alongside talented teammates who share your passion, attention to detail and appetite for problem-solving. At Xactly, we believe everyone has a unique story to tell, and these small differences between us have a big impact. When bright, diverse minds come together, we’re challenged to think different ways, generate creative ideas, be more innovative, and take on new perspectives. Our customers come from different cultures and walks of life all around the world, and we believe our teams should reflect that to build strong and lasting relationships.

You must be strongly committed to good engineering discipline and process. The ideal candidate will share our passion for SaaS products and maximizing customer value. You must strongly believe that teams can achieve more than individuals, that the Agile process is a constantly evolving process and in continuous integration and deployment. Working in a global dynamic agile environment, you will collaborate daily with managers, support engineers, customer success managers, engineering managers, software engineers, QE engineers, directors and executives to deliver complex SaaS software releases.

• Be a Program Manager with experience in Software and SaaS development
• Work with global stakeholders to deliver complex programs & releases.
• Own programs throughout their life cycle and have a strategic influence on their delivery.
• Be the focal point, global context expert, and a clearinghouse of information and “connective glue” for all stakeholders.
• Identify and flesh out dependencies and resource constraints in order to establish and manage against a sequence of execution that is efficient for the entire organization and maximizes customer value.
• Be an influencer and leader
• Establish trust and coordinate with Engineering, Product management, Customer success, Professional services and Support team
• Working through influence to help engineers, technical managers, and non-technical managers align to achieve project and program goals.
• Articulate clear, common goals such that all stakeholders understand the bigger picture, business rationale, the imperative, and the context of their role and contribution to the team's success.
• Be data driven
• Be metrics driven to measure and track progress of the sustaining engineering team, productivity of the team, and whether the program is on track.
• Identify priorities, risks, provide mitigation options and raise awareness to stakeholders.
• Work with cross-functional leaders to continuously improve the overall sustaining engineering processes & delivery through metrics review.
• Continuous improvement
• Assess existing processes, structures and work to continuously improve them
• Provide continuous objective data driven feedback to the stakeholders and program teams.
• Transparent Communication
• Work with cross functional team members, at all levels of the organization, to map agile project plans into clear, transparent, program level views that identifies and aligns the interdependencies of complex programs.
• Effectively communicate status to all stakeholders including senior management.

THE TEAM

The Xactly R&D team executes quickly and is full of smart engineers from well-respected companies and universities. They look to their engineering leaders for mentorship, career development and organizational transparency. In order to build and ship high quality products extremely fast, efficiently and in a continuous manner, Xactly engineers rely on their leaders to remove any obstacles and guide them through engineering practices. At Xactly, we build teams that are helpful, respect each other, maintain a high level of customer focus, inclusive of everyone and we strive for strong product ownership by the team.

THE SKILL SET:

• 3-5 years experience including 1+ years of prior relevant project management or program management
• Bachelor's degree in business administration, an engineering discipline or related field, or equivalent experience preferred
• Hands-on experience and demonstrated proficiency with a project management tool such as SmartSheet, Wrike, Microsoft Project, or similar tool.
• Ability to make decisions and work with minimal direction even under pressure.
• Ability to manage priorities, set appropriate expectations with cross functional team leaders / management and deliver on time with high quality.
• Familiarity and experience with the agile (scrum) development process.
• Ability to work with offshore teams in different timezone (e.g. Bangalore)
• Strong listening, written and verbal communication skills.

Highly Desired Experience:

• Experience working at more than one worldwide delivery site.
• Past experience working in a fast paced environment.
• Previous use of Atlassian (Jira, Confluence), SmartSheet.

WITHIN ONE MONTH, YOU’LL:

• Attend New Hire Training
• Learn the Dev and QE processes
• Gain exposure to Xactly’s product suite
• Learn about Xactly’s tools and technologies
• Get to know the stakeholders & teams
• Gain exposure to program management tools like Jira as well as Smartsheets plans & dashboards

WITHIN THREE MONTHS, YOU’LL:

• Discussing and building out Program for Sustaining products
• Work with Support, Customer Success & Engineering teams to establish process & standards
• Participate and lead triage meetings with cross-functional teams
• Gain exposure to Agile development & best practices

WITHIN SIX MONTHS, YOU’LL:

• Establish a strong process & discipline built around Sustaining engineering
• Establish metrics & standards to measure success of sustaining program
• Ensure the processes & standards are being used
• Ensure that we are releasing on-time, high quality products
• Participate and contribute in maintenance and new product development

WITHIN TWELVE MONTHS, YOU’LL:

• Gain expertise in Agile development by taking “Certified Scrum Master” trainings & certifications
• Partner and work cross functionally with other others team
• Take full ownership of features and processes of the sustaining products
• Continuously think about and work on process improvements for an always high-quality product

BENEFITS & PERKS

Paid Time Off (PTO)

Comprehensive Health and Accidental Insurance Coverage

Tuition Reimbursement

XactlyFit Gym/Fitness Program Reimbursement

Free snacks onsite(if you work in office)

Generous Employee Referral Program

Free Parking and Subsidized Bus Pass (a go-green initiative)

Wellness program

OUR VISION: Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals.

OUR CORE VALUES: Customer Focus | Accountability | Respect | Excellence (CARE) are the keys to our success, and each day we’re committed to upholding them by delivering the best we can to our customers.