General Manager

1 day ago

India HOTEL POLO TOWERS GROUP Full time
Key Responsibilities
1. Pre-Opening Planning & Execution
Coordinate with project, design, and procurement teams for smooth handover from construction to operations.
Develop detailed pre-opening timelines, budgets, and checklists covering all operational departments.
Ensure brand standard implementation across rooms, F&B outlets, public areas, and back-of-house facilities.
Oversee OS&E (Operating Supplies & Equipment) and FF&E (Furniture, Fixtures & Equipment) procurement for timely setup.
2. Team Building & HR Readiness
Recruit, train, and mentor department heads and key team members to ensure service excellence from Day 1.
Drive pre-opening training programs focusing on SOPs, brand culture, and guest service standards.
3. Sales, Marketing & Business Development
Develop and implement the hotel's pre-opening sales and marketing strategy in alignment with corporate teams.
Build relationships with local corporations, travel partners, and media to generate pre-opening buzz and bookings.
Establish online presence, pricing strategy, and distribution channels pre-launch.
4. Financial & Budgetary Controls
Prepare and monitor pre-opening budgets to ensure cost control and financial efficiency.
Implement revenue management systems and forecasting tools for optimal business performance post-opening.
5. Licensing & Compliance
Oversee acquisition of all necessary licenses, permits, and certifications for hotel operations.
Ensure adherence to safety, security, health, and environmental standards before and after opening.
6. Operational Readiness & Launch
Conduct mock drills, soft openings, and trial runs to fine-tune guest experiences.
Ensure operational excellence for a seamless grand opening and brand-compliant guest journey.

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