Service Manager

3 weeks ago

New Delhi, India LOOM SOLAR PVT. LTD. Full time

The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers.Purpose- Provide Customer Service timely - Growth in business by offering delightful customer experience - Build Team and Service Network across IndiaResponsibilities- Lead and motivate a trained staff to provide quality service to all customers in a timely manner - Serve as the key liaison to sales and management to ensure consistent customer satisfaction - Provide status and service reports to recommend next steps to management - Physical visit on Sites for Service of Products - Handling customer Queries & Provide Technical support on call. - Site Surveys for New Projects Installations - Testing & repairing of Lithium Batteries - Testing & repairing of Solar Inverters PCB - Design circuits with the help of Matlab - Design structure & SLD with the help of Autocad/sketchup - Production & Assembly of Solar Inverters & Lithium Batteries - Ensure Quality check of All Products - Maintain Proper records of service calls on Google sheet/Excel/CRM - PCB Circuit Design - Production & Assembly of Inverters.-Qualifications- Preferred Btech/ITI/Diploma/Graduate/ - Good Knowledge of Power Electronics/Electrical/Electronics - Interest to grow career in R&D sector - Great communication skills, fluency in both English & Hindi - An attitude to get things done, willing to work minimum 3 years - Rigorous follow-up and Skills to handle Customer Queries

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