Ecommerce Manager Skincare

SEREKO - D2C Skincare BrandSEREKO is India’s 1st Psychodermatology Skincare brand, on a mission to revolutionise the Skincare industry by educating consumers and addressing the skin concerns arising out of mental stress and anxiety.You can read more about the brand on the website- www.serekoshop.comResponsibilities:- Help SEREKO generate qualified traffic, increase brand equity, and gain higher revenue and profit on marketplaces. Provide regular reports about marketplace performance to management highlighting all relevant metrics. - End to end pitching and Negotiation with Marketplaces across Ecommerce/D2C marketplaces for listing, promotions/Advertisements, Volume planning and Margin negotiation. - Liaise with internal departments (Such as marketing and design) to ensure that product listings are attractive and competitive. - Coordinate with inventory team to ensure adequate product supply on marketplaces. - Strategizing and executingmarket sampling with agencies and marketplaces. - Overall Sales Planningand Execution & Price benchmarking and determination. - Working closely with the management to share funnel conversion improvement ideas, feedback & present results. Forecasting and tracking sales from different products and Marketplaces to create a relevant plan for focus products and budgets month on month. - Develop and implement strategies to increase online sales, optimize the user experience for the brand on Marketplaces, and lead a team of e-commerce specialists. - Lead Pricing strategy, including rationale backed discounts and Promotions campaigns. - Develop and implement strategies to enhance customer experience, monitor sales performance and key metrics, and establish efficient order fulfilment processes. - Build system capability for Competitor benchmarking and keyword insightstrendsacross channels.- Handle customer inquiries and complaints, assess promotional campaigns, and stay current with industry trends. - Develop and demonstrate skills continuously for hiring, training, and leading team members, and ensure that they're using effective sales tactics to meet revenue objectives - Achieve company objectives by planning thoroughly, setting sales goals, analysing the data, and making forecasts. - The person will be responsible to create, execute, and manage paid and organic acquisition campaigns on Marketplaces. - Marketplace escalations related to marketplace operations, ensuring smooth resolutions with SPOCs. - Identify new marketplace opportunities and platforms for expansion, especially within the eCommerce sector.Impact:- Increase in overallmarketplace sales and average order value (AOV). - Higher customer satisfaction rates and positiveeCommerce customer reviews. - Increased traffic to eCommerce marketplace listings and storefront. - Increased conversions from eCommerce-specific marketplace channels. - Reduction in operational issues or escalations on eCommerce marketplaces. - Increase in the range of products listedon eCommerce marketplaces. - Improved customer acquisition via eCommerce marketplace channels. - High seller ratingson all eCommerce marketplaces. - Successful launch of products on new eCommerce marketplace platforms. - Higher ROI from eCommerce marketplace marketing/promotional investments.Requirements:- Bachelor's degree in Business, Marketing, or a relatedfield. - At least 5 years of experience in online marketplace management. - Brand experience must - Strong knowledge of the eCommerce industry and its best practices. - Proven experience in increasing saleson online marketplaces. - Proficiency with marketplace management tools and software relevant to eCommerce. - Strong analytical and forecasting skills. - Excellent verbal and written communication skills. - Exceptional negotiation and relationship management skills, especially for eCommerce vendor management. - Ability to work in a fast-paced, cross-functional team environment. - Problem-solving aptitude and ability to handle escalations effectively. - Strong product understanding of the Cosmetics/beauty, fashion and social trendsrelevant for the businessThe character we’re looking for:- Detail-oriented: Focusingon meticulous management of eCommerce marketplace operations. - Highly Adaptable: Able to cope with the rapidly changing digital landscape. - Results-Driven: Focusing on achieving eCommerce-specific performance metrics. - Excellent Collaborator: Strongability to work cross-functionally withinthe firm. - Resilient: Able to handle challenges and setbacks with grace and determination.*Immediate joiningis additional advantage for candidate.Job Location: Noida, Sector 142