Delivery Head

Description : We are seeking a Head of Delivery to scale our delivery organization and lead its transformation. The role demands strong governance, operational excellence, and the ability to build future-ready teams that deliver consistent value to global clientsKey Responsibilities :Delivery Leadership & Strategy : - Provide overall leadership and direction to all delivery units across accounts and service lines, overseeing a 450+ member workforce.- Define and implement delivery strategies, frameworks, and processes to achieve predictable, high-quality outcomes.- Establish best-in-class governance mechanisms, project management practices, and delivery KPIs to ensure scalability.Operational Excellence & Transformation : - Drive adoption of automation, engineering efficiency, and AI-enabled practices to enhance delivery productivity.- Standardize and optimize delivery processes across projects to ensure consistency, agility, and scalability.- Enable cross-functional collaboration with Account Management, Technology, and Support teams for seamless client value delivery.Talent & Capability Development : - Build, mentor, and retain a high-performing delivery leadership team capable of driving large-scale programs.- Foster a culture of continuous learning, innovation, and engineering excellence within delivery teams.- Develop future-ready capabilities by aligning talent development with emerging technologies and market needs.Client Value & Relationship Management : - Serve as an executive sponsor for delivery engagements, ensuring proactive governance and timely resolution of escalations.- Collaborate closely with Account Management teams to align delivery excellence with client expectations and long-term partnerships.- Represent the company in client discussions, industry forums, and strategic engagements when required.Key Requirements : - Experience : 18+ years in IT services, with at least 5+ years in senior delivery leadership roles.- Proven experience in scaling delivery operations in mid-size or fast-growing IT services companies. Candidates from large IT organizations with transformation experience are also encouraged.- Strong track record in setting up delivery governance, processes, and frameworks to support growth.- Exposure to automation, engineering efficiency, DevOps, and AI/ML adoption in delivery contexts.- Experience in managing delivery teams of 400+ professionals across geographies and multiple accounts.- Excellent stakeholder management, with the ability to influence C-level executives and global clients.- Strong people leadership skills with the ability to build, mentor, and retain top delivery talent.Competencies & Leadership Traits : - Strategic thinker with execution excellence.- Strong change management and transformation leadership.- Customer-centric with a focus on delivery predictability and value creation.- Ability to thrive in a fast-paced, growth-oriented environment.- Collaborative leadership style with high accountability and ownershipWhat We Offer : - Opportunity to represent a CMMI Level 5 certified services provider with a global delivery model.- An opportunity to shape and scale the delivery organization of a fast-growing IT services company.- A leadership role with direct impact on transformation, including processes, governance, and adoption of modern technologies.- A collaborative culture that values innovation, ownership, and customer-centricity.- Competitive compensation, benefits, and the chance to work closely with the executive leadership team in driving the companys growth journey. (ref:hirist.tech)